I keep having minor disconnects. It usually lasts a few seconds and immediately reconnects. I don’t have this issue with anything else. I’ve checked my internet several times.
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Hey there Machiavelli,
Having random minor disconnections is frustrating, especially if everything else seems to stay connected. It could be an ISP or network problem, although a program interfering may be more likely in this case. If you have any sort of quality of service software running like HP Omen or ASUS ROG Gamefirst, try turning off the network monitoring. You can also just uninstall it so it’s not a factor.
If it persists or if you have no such software, I’d like to do is get a Winmtr test ran that captures when this happens for further clues.
Just run the test for 3-15 minutes, restarting the test if nothing occurs in that time frame. When a problem happens, let the test run an extra minute and then end it. Save the results, then open the text file and paste them here between two ~~~ like so:
MTR Here
If you have issues pasting here, use Pastebin and post the end of the link. (ie. 123456 for pastebin.com/123456)
How come you haven’t responded to my issue posted over a week ago now?
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 3 | 263 | 257 | 0 | 87 | 2792 | 1 |
| dsldevice.attlocal.net - 4 | 255 | 247 | 0 | 85 | 2793 | 1 |
|162-238-212-1.lightspeed.rlghnc.sbcglobal.net - 3 | 260 | 253 | 1 | 86 | 2355 | 3 |
| 99.173.76.182 - 3 | 262 | 255 | 2 | 72 | 2480 | 5 |
| rlgnc22crs.ip.att.net - 4 | 254 | 244 | 11 | 59 | 1370 | 13 |
| attga21crs.ip.att.net - 4 | 254 | 244 | 12 | 64 | 1374 | 20 |
| gar18.attga.ip.att.net - 5 | 250 | 239 | 11 | 48 | 1368 | 12 |
| 12.247.68.74 - 5 | 250 | 239 | 12 | 54 | 1368 | 12 |
| 137.221.75.35 - 4 | 258 | 249 | 58 | 108 | 1415 | 59 |
| xe-0-0-0-0-br01-eqda6.as57976.net - 4 | 262 | 254 | 57 | 112 | 1413 | 57 |
| et-0-0-2-br02-eqla1.as57976.net - 4 | 262 | 254 | 57 | 114 | 1413 | 99 |
| be3-pe02-eqla3.as57976.net - 4 | 258 | 249 | 56 | 103 | 1413 | 57 |
| 24.105.30.129 - 4 | 258 | 249 | 58 | 105 | 1415 | 59 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider ~~~Hey there, Machiavelli,
Thanks for providing that WinMTR test data. The test here shows 3% packet loss as well as significant spikes in latency beginning from the first ‘hop’ and persisting through all subsequent hops:
This first hop is the connection from your computer to the router or modem (depending on what device you’re connecting to). Packet loss is somewhat common to see with WiFi connections, so if you are using WiFi, try testing a direct connection to the router or modem via ethernet cable. Note that we do not directly support wireless connections. If you find that WiFi is the problem, you can contact the support team for the WiFi device or the wireless router.
If a wired connection doesn’t fix the issue or isn’t possible, and the troubleshooting steps here have no impact, I recommend contacting your Internet Service Provider (ISP) for assistance determining what is causing the packet loss. They might need to adjust network-level security/firewall settings or temporarily replace the network devices in your home to narrow it down further. Additionally, I always recommend requesting to be forwarded to a “level 2 or level 3 technician” when contacting the ISP since the front-line representatives typically only have access to basic diagnostics and troubleshooting tools.
Hopefully this information has provided further insight into the situation and helps get things fixed up so you can get back to playing as normal! Let us know if you have any questions going forward.
‘Note that we do not directly support wireless connections.’ Seriously?
Why do you put this game in mobile app store when you do not directly support WiFi?
‘I recommend contacting your Internet Service Provider (ISP) for assistance’
I just wonder why all other apps works fine. Is ISP targeting Hearthstone?
Thank you for the update.
I will see if the Troubleshooting steps help at all.
While I am on WiFi, I am using it through my desktop and as I said, I haven’t experienced issues with any streaming or other systems, nor have I changed anything and this is a recent issue.
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