I installed Hearthstone today on my Samsung Galaxy S5 Mini with Android 6.0.1. It stucked at the Blizzard screen when I started it and my phone shows a download sign for the Hearthstone app but the sign doesn’t blink and shows no information except the app name. First I waited about two hours and the game keeps stucking at the same screen. Then I deinstalled and reinstalled the app and the same thing happened. What can I do? Have you any solution or ideas for this problem?
I installed Hearthstone on my Samsung Galaxy S8 with Android version 9. I am facing the same problem (getting stuck on the Blizzard screen and the blank download sign). I have tried uninstalling/reinstalling, restarting my phone, and clearing app data with no avail.
Have you resolved this issue?
I am having the same problem.
Hey all,
Is this happening on both Wifi and Cellular networks? If a different network hasn’t been tried yet that is definitely a suggested step to try. Most cases I see where the app gets stuck on the Blizzard logo or Tavern Doors is a connection issue of some kind.
Be sure to close the app before switching networks. Allow time for the phone to fully switch before re-opening the game for this test.
Let us know if this helps!