Can't play Duels

Faceplant-1104 · February 2, 2021, 8:30pm

I have been locked out of duels since Thursday. After winning my 12th game the game crashed and when it came back it took me to the select hero screen. I cannot start a new run, it shows me at 11 wins despite winning 12, and I can’t even retire the old run. I’d love to keep playing heroic duels, but the mode is literally unusable right now.

Zero-2869 · February 2, 2021, 8:34pm

Same issue, hope for help from Blizzard.

JDawg-1390 · February 2, 2021, 9:58pm

I’m having same issue and when I reported it they were no help at all and referred me to the forums.

Krabs-11892 · February 2, 2021, 10:38pm

Same here, I was referred to the forums when I reported it to Blizzard Support.

MeoMoeHLH-1817 · February 3, 2021, 11:16am

me too
and blizz take too long

Four4444-3200 · February 3, 2021, 11:33am

Same here, sad that blizzard has no customer service team to talk with.

JDawg-1390 · February 6, 2021, 9:08pm

still locked out, any of you able to Duel?

KaikoKing-2918 · February 7, 2021, 4:11am

Same here
Blizzard c’mon…

Faceplant-1104 · February 7, 2021, 7:32pm

Yep. Still locked out. The earliest example I’ve been able to find on the forums of this happening is in November. This is pathetic Blizzard, get your act together.

MeoMoeHLH-1817 · February 10, 2021, 10:46am

10/02/2021 still can’t play DUEL, can’t play event Quest

KaikoKing-2918 · February 10, 2021, 4:08pm

I’ve been waiting 2 weeks.
I was hoping that the update would fix it but nothing was fixed

Faceplant-1104 · February 11, 2021, 11:34pm

Yep been 2 weeks for me now as well. This actually cannot be a hard fix - just give us a retire button so we can keep playing when you can’t do your job in the future.

Pappaslick-1597 · February 12, 2021, 4:00am

agreed this has happened to me as well – i stopped playing DUELS since blizzard cannot respond to this issue i have posted 3 or 4 times its just sad they cant do there job.

Four4444-3200 · February 13, 2021, 12:08pm

This bug is still here in my Duel mode. Please Blizzard

GeluBaba-2122 · February 20, 2021, 2:53am

Almost been a month now

Zero-2869 · February 20, 2021, 8:04am

Already new Patch and it still Doesnt work.

Zero-2869 · February 20, 2021, 11:07am

Today i tried something and now i can play duels.
Got my rewards from last game and can start New round.

If you in Deckbuilding screen, you have to clear your deck to 0/0 from bottom to top.
Then select 16 Cards from your Selected hero.
Enter Finish and play.

JDawg-1390 · February 20, 2021, 2:19pm

thank you Zero! well that sucked, had to give up all the cards had earned for the run but at least it did allow me to play and finish the run and start a new one

GeluBaba-2122 · February 23, 2021, 1:11am

didnt work for me

Krundle-1935 · February 24, 2021, 5:03pm

Are you guys still having this issue? I haven’t had it happen to me yet, but i’m curious if this has been resolved yet.

If you are, what are you seeing exactly? Are there any error messages, or is the UI missing an element, etc?

@GeluBaba @Faceplant