I couldn’t get past the login screen for hours so I uninstalled Hearthstone and tried to reinstall it. I was able to install battle.net just fine but it won’t let me install hearthstone after it has me choose the file destination. I have plenty of space on my pc so that’s not the issue.
Thanks
Hey there,
Lets go ahead and grab a DxDiag so we can further investigate the problem. Here are the instructions:
- Press Windows Key + R.
- Type DxDiag and press Enter.
- In the DxDiag window, click Save All Information.
- Name the file “dxdiag” and click Save
- Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the DXDiag. It’ll look like this:
DXDiag goes here
If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).
Thanks for getting back to me. It said that the post had too many characters so here is the pastebin link: pastebin (dot) com/fKFQ8iVT
Hey there Aether,
I’m not seeing anything especially interesting in your DXDiag. It may be a connectivity or security issue of some type. If you’re running any antivirus programs, try temporarily uninstalling them. You might need to create a new admin account and try on the new account if all else fails.
If you’re still having this problem, please create a WinMTR test which catches a disconnection. You want to restart the test every 10-15 minutes until you catch one of these problems. Once you’ve caught one red handed, run the test for about 5 more minutes. This will let us look for problems between your house and our servers which may cause this.
If you have problems with posting it due to a link error, go ahead and copy paste this into your next post, and replace “WinMTR goes here” with your test.
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WinMTR goes here
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I have still not been helped with this issue Can't install Hearthstone (PC)
Hey, Aether! I moved you over to the main thread here. Were you able to to try the recommendations made above? If not, could you include the requested information if the issue continues?