Weird issue just started randomly. I played a couple game this morning to do my daily, then watched the Twist streams for a couple hours. WHen I tried to log back in to open my packs, I could not connect to the client. It says “Your game timed out as it was requesting data from the hearthstone service.” I turned off my firewall and even reinstalled the game as troubleshooting steps but to no effect. I can connect to D4 servers no problem and I was obviously able to download the game on reinstall. I can also access it on my phone on the same wifi network. I also for kicks tried connecting to EU and it worked fine
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I am having the same issue. I dont even get any error code, the game just sits there trying to load. If it does load I try to play and it sits on the cogwheel until I cancel out of the game. Very frustrating.
I have a ticket open with Blizzard. Will let you know how it goes
Hey there Thelius,
That sounds like there is something going on with bad data. This is commonly seen when one region works but not others. Deleting the bad data should help since it’s just temporary files the game references. I am not sure if you have a Mac or PC so I’m including steps for both.
Mac:
1) Press CMD + Shift + G to open the Go to folder
2) Navigate to ~/Library/Preferences/Blizzard folder
If there is no Blizzard or Hearthstone folder, show hidden files and folders by pressing CMD + SHIFT + .
3) Delete the Hearthstone folder.
Windows
1) Press Windows Key + R
2) Type in %localappdata% and press enter
3) Go into the Blizzard folder
4) Go into the Hearthstone folder
5) Find the Cache folder here and delete it
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Well, to me, it could be related to the last Apple update regarding security…
If not, then it may be come from Battle.net authentification servers…
I 2023-06-25 07:59:26.763743 [Main] {Main} Connecting to server. address=eu.actual.battle.net port=1119
D 2023-06-25 07:59:27.687272 [LoginController] {Main} Login_QueueUpdate (position=1,clientWaitTime=00:00:01.947496,skipLoginQueueUi=true)
W 2023-06-25 07:59:37.987248 [BNLogin] {Main} Logon failure. error=ERROR_SERVICE_FAILURE_ACCOUNT (73)
I 2023-06-25 07:59:37.988430 [LoginController] {Main} Handling error from service. error=ERROR_SERVICE_FAILURE_ACCOUNT (73) offline=true interval=00:00:00.000000
I 2023-06-25 07:59:37.988445 [LoginController] {Main} Issuing client disconnection from service
E 2023-06-25 07:59:37.988481 [BNLogin] {Main} Login failed. error=ERROR_SERVICE_FAILURE_ACCOUNT (73)
I 2023-06-25 07:59:38.137503 [ToastManager] {Main} Clearing toast queue
That worked!. Thank you for responding on a weekend as I hadn’t heard back on my ticket yet!
it seems it has been fixed…cool
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