Cant claim the lvl 100 hero skin reward

[Cece-2552]

this is from Techinal Support section

@Kershew

Hey everyone,

I just wanted to hop in and provide a bit of information on this. There are two issues being looked at here.

The first is not being able to claim a reward on the reward track.

The second is getting a popup at login to choose your unclaimed reward and not being able to claim it. Preventing you from being able to login on that particular region.

Both of these will require a patch to the client to resolve and we do not have an ETA on when that will happen. (There is a lot that has to go into getting patches approved and distributed across multiple platforms.)

We are monitoring the situation and if/when we get any additional information to share, we will update this thread.