Cannot start any game after patch

Bug Report
21

Same issue here on both PC and Mobile. No shop, battlegrounds, or base game mode

22

I havenā€™t been able to play since the patch launched. Iā€™ve tried repairing, and uninstalling and no change.

23

Same, main Heathstone button and shop are disabled, Battlegrounds only the season rewards button works, all others fail, have to close the client to get back to the main menu. Tavern Brawl works, but any matches I get in, I get dcā€™d due to timing out with the utility service.

Game is nigh unplayable right now and no updates on socials or known issues related to this :frowning:

1 Like
24

This is a known issue weā€™re actively investigating; symptoms can indeed include disabled buttons, locked shop, and a couple more.

Thank you for your patience and your reports; we appreciate it.

8 Likes
25

Verbiage of known issue:

  • [Hearthstone] Weā€™re investigating reports of connectivity issues; affected players might also see the shop locked, and/or the Hearthstone mode button unclickable. Other reported symptoms are inability to click Battlegrounds buttons after entering the game mode.
26

well i waited whole afternoon , give me some news !

27

small indie company, so fixes take loads of time

2 Likes
28

also having same issue. tried scan & repair, reinstall, resetting wifi and playing on mobile. no dice

1 Like
29

still going on currently for me? hows everyone else doing with it?

30

Patience time is over. Itā€™s been 6 hours since the post, 10 hours since patch, and still unplayable with no updatesā€¦

2 Likes
31

Still canā€™t play, same. getting concerned.

1 Like
32

if this donā€™t get solved soon people are going to start looking for different games

6 Likes
33

me too
cannot click the Hearthstone buttone (button is disabled)

1 Like
34

I too am having issues with this which really makes me sad as I was looking forward to some Battlegrounds. I can now click in but none of the other buttons are functional. Playing on Americas where I have all of my stuff. - I was able to play on EU so hard to know what to think of the issue.

1 Like
35

still just ā€œinvestigatingā€, no report of even fixing it or working on itā€¦

2 Likes
36

Well, at least I now have a use for the 65 tickets I have collecting dust.

1 Like
37

Any news? i have the same problem.

38

Still canā€™t play Iā€™ve tried everything.
Phone tablet pc doesnā€™t matter.

39

16 hours since reply, 21 hours since reports, no updates. An actual game breaking bug making it unplayable, and no updates, triage, reports, action items, steps. Incredible. Who is your PM?

3 Likes
40

Same canā€™t do a damn thing and Iā€™ve tried everything