Hello, dear support team!
I would like to reach out regarding two important issues affecting my experience in Hearthstone.
First, I encountered a player using cheats in Battlegrounds (solo mode). During one of my matches, I faced an opponent with the nickname Bob, who, in the final round, appeared to use an immortality exploit. After I defeated him, he somehow remained in the game and continued playing, which gave him an unfair advantage. I recorded this incident on video and can provide evidence if needed.
Second, I discovered another issue: my rating in Battlegrounds does not change regardless of whether I win or lose. This significantly impacts my experience, as it removes the sense of competitive progression. To ensure there is no misunderstanding, I have recorded video evidence of this issue and am happy to share it.
Additionally, I still have a question about purchasing the Battle Pass in Russia. Unfortunately, I couldn’t find clear information on the available purchasing options either in the game or on the official website. Hearthstone is a game I truly enjoy, and I would love to access all of its features, but I am currently unsure how to make this purchase.
Given these challenges, would it be possible to receive some form of compensation for the frustrating experience, such as a Battle Pass? Of course, I understand that this is entirely at your discretion, but I would greatly appreciate any support you could provide.
I would be grateful for any clarification and assistance!
Best regards, FlenJan