Account Action: Suspended until 2024/04/30
Offense: Exploitation of game mechanics
This game account was involved in actions deemed inappropriate for Hearthstone. These may include, but are not limited to:
Exploiting game design
Advertising exploits to other players
Automating any aspect of gameplay
Using an unauthorized cheat program (also known as a hack)
The account holder is responsible for all activity on the account. We issue suspensions and closures to protect our players and our service in accordance with our Blizzard EULA: https://blizzard.com/company/legal/eula.html and WoW Terms of Use: https://us.blizzard.com/en-us/company/about/termsofuse.html
Exploitive gains such as items or currency may have been removed as part of this action. Further inappropriate behavior may result in additional penalties, including permanent closure. For dispute of this action and further information on exploitative activity, please review our appeal process: https://battle.net/support/article/2639
We don't take this decision lightly. Our team issued this closure only after a careful review of relevant evidence. Our support staff will not overturn these closures and may not respond to appeals. For information, see our article: https://battle.net/support/article/000166944
Thank you for your time and for understanding.
Regards,
Customer Service
Blizzard Entertainment
https://battle.net/support
the ticket i’m submitting:
I am truly at a loss. What game mechanics am I exploiting? Why do I have a week long account suspension? Why am I being told that maybe I’ve been automating or hacking when I have never done so? Does this have to do with criticism of the game mechanics or bugs I’ve reported? Isn’t that somehow unfair to people to report bugs if all you are going to do is suspend their accounts? Seriously, wtf is going on? You better be really damn specific in your reply because I am going to take this to the forums and show people what you are all about now … I’ve thought about leaving your game(s) before, but I will take as many people with me as I can if you don’t restore my account or have truly convincing and specific ironclad “evidence” of how I somehow apparently broke the rules and “exploited game mechanics” … so playing the game for achievements is exploiting the game??? That’s literally all I’ve been doing since I hit legend in standard (aside from dailies/weeklies) … which was for the achievement. How the hell do you come off suspending my account for a week? It’s absolutely insane.
has anyone else who is basically just playing the game normally been seeing this kind of action taken? we need to band together one way or another …
3 Likes
that happened to me too first week of april til the 10th it was . no reason for it. sucky
1 Like
This is what was in the email I got that kicked me mid Battlegrounds match:
Account Action: Account Closure
Offense: Automation of Gameplay (also known as bots)
Submitted a ticket and got a cookie-cutter reply.
-.- Take Duels away, then complain that my
play seems formulaic, like that is my fault. -.-
Poor attempt at humor aside, gotta say I cannot fathom how my play looks like a bot. I am always running out of time to decide, let alone take the actions each turn. Reading the pinned comments, does my genuinely bad Arena play look like a bot. Are they banning for specific 3rd party tools or something?
2 Likes
hmm… if they are suspending for roping, that seems kind of ridiculous … and maybe if that is triggering some kind of flag, then maybe that is how i got flagged … there are times when i just need to tab out of the game and go do something and wind up roping a few turns (and i know other people who get caught in a similar position) … that may be frustrating to other players, but it’s not something i’m trying to “exploit” whether or not i win the game from that point … and mostly it’s a loss for me, so if other people are already winning off of what are unfortunate situations on my end (regarding the game at least), why should i be “punished” twice for it? it still makes no sense to me
2 Likes
i got the same suspension today,sent a ticket and got automated reply.I’ve been playing the game a lot last months but still do not understand why i got suspended lol.
2 Likes
And me as well… Tickets copy pasting bot answering
2 Likes
They should hold their employees to the same standard and start banning them for botting.
3 Likes
You’ll should stop using hacks.
1 Like
If roping is a hack, then a lot more people are going to be banned.
1 Like
to do this i would need to start, maybe i should and show them the difference in what my account activity would look like
1 Like
Yep happened to me too several weeks ago. Suspended for a week for no reason. Opened a support ticket that went unanswered for 12 days until I canceled it. Blizzard is such a trash company. I will never give them another cent of my money ever again.
3 Likes
here we go …
Your ticket has received the following response:
<i>Greetings,
This action has been taken in accordance with our Terms of Use and our In-game Policies ( https://blizzard.com/support/article/42673 ), which all players acknowledge and agree to prior to playing. These policies and conditions allow us to maintain a fun and safe game environment for all of our players.
Our Battle.net Terms of Use can be found at https://blizzard.com/company/legal/eula.html
Regards,
Game Master Team
Blizzard Entertainment</i>
[Click here](https://us.battle.net/support/case/detail/98579297) to review and resolve your ticket. If you continue to experience issues, you can respond to your ticket with additional information.
**Note:** If you can't log in to your account to respond to your ticket, you'll need to [submit a new ticket](https://battle.net/support/help/product/services/316/2136/solution).
If you do not resolve the ticket or provide an additional response within one week, we will resolve the ticket automatically and you'll receive a final update via email.
Regards,
Blizzard Support
my response:
This is a non-response. You can’t answer me with “you know whatcha did, don’t do it again” (i.e. the “please reconsider your actions” at the bottom of your in game policies {yes i clicked the links} … like you’re just going to imply yourselves out of answering to your actions). CAN YOU PLEASE DESCRIBE THE ACTIVITY YOU ARE SEEING FROM MY ACCOUNT SO I CAN ANSWER FOR IT. And then you’re like, but then you can get around our system again, and I’m like, but I’m not doing anything to get around your system, and you’re like, “but we can’t know that and don’t want to let out our secrets”, and I’m like “$#!+ man, i’m just playing the game what rule did i break” … and your like “well we know what you’re doing and you do too” and then I’m in a black site asking myself how the f@(k did i get here. Seriously, what part of the in game policies and/or terms of use did I break??? I don’t bot, I’ve been doing achievements and quests. What behaviors within that do I need curb so this doesn’t happen again? I don’t think any of my behavior has suddenly recently changed, so what the f@(k happened???
::sigh::
2 Likes
Are you playing a deck the abuses exploits? I know there are a few broken game interaction combo decks surfacing.
in standard i played a homebrew excavate dk until plat (maybe as high as diamond 10, but i think i switched just before), and then i swapped to a naga/shopper dh that was 1 card off from a deck on one of the websites b/c i only had 1 shopper (substitute card was mag, b/c that’s mostly what ur looking for anyway … so technically a slower version of the deck in a sense) … after legend in standard i hopped over to wild to try to stay low rank and hunt achievements … i did a lot of bouncing with paprazzi and pandas to complete sayge mage and bolner shaman, and now am doing something similar for yrel paladin achievement … idk anything about any of that being exploitative … is it now an exploit not to spend dust on a card that you don’t want to craft but want to get the achievement for??? idk what to tell you
1 Like
Weird. Yeah I don’t know. Guessing you were flagged multiple times for whatever reasoning. One would assume you would be told why you got banned and what for. Automated messaging certainly doesn’t help.
1 Like
ta-da … no help
A Game Master resolved your ticket, and left the following response:
<i>Hello there,
Thanks for contacting Customer Support, I am Game Master Gengaxil and I’ll be assisting you today.
It’s my understanding that you want to appeal your current penalty on your account, let me have a look into this.
After reviewing this case and going over some details on your account, we will be upholding this penalty.
Due to how we manage these procedures, we cannot reveal any details here, the only information we can provide is the same as what you would have received in the penalty email we sent out.
For information on what may have caused this penalty, please review our In-Game Code of Conduct:
https://us.battle.net/support/en/article/42673
and EULA:
https://www.blizzard.com/en-gb/legal/fba4d00f-c7e4-4883-b8b9-1b4500a402ea/blizzard-end-user-license-agreement
I’m pretty sure this might not be the answer you were looking for, but as Blizzard, we strive to maintain a high level of respect and integrity in all interactions with our players, online or offline.
Just a kindly reminder, we only review penalties once and any further requests on this topic will not be reviewed and the case will be closed.
GM Gengaxil.
Customer Support
Blizzard Entertainment
https://battle.net/support</i>
If you continue to experience issues, you can reopen this ticket. If you have a new or separate issue, please submit a new ticket.
Make sure you complete our survey to let us know how we did.
Regards,
Blizzard Support
my survey response:
Thanks for nothing. I hope you have a box you can check for “false positive” so you can adjust your flagging system (wow, there’s even a pun with that phrase, i hope the ai reading this gets it). I didn’t exploit anything intentionally, I’m really unsure about what I could have even accidentally done (like examples people on the forums brought up like roping), and I don’t use bots or automation (and if there is some kind of virus this could possibly be it would be really helpful if you could share even the tiniest shred of information about what happened). This is horrible service to a long time fan. If you are trying to implode you’re doing a great job, and I’m getting to the point where I hope you do, so gl with that.
so yeah, wtf
2 Likes
I made an appeal too, and went on the official Hearthstone discord I have been on for 3 years now, and discussed the issue, while waiting for a response. Clarified I were a casual and getting hit with a suspension like that was weird af.
Hours go by as I read tons of people having same suspension sent out,
and I get an email, telling me it was an error, and the suspension was removed.
Image on the discord 
2 Likes
so this is a ploy to get people off the forums and onto discord?
Dont listen to the voices, they arent real
No, its not a ploy, I just dont post images on the forum, whoever wants to see the proof can, and likely already has, as a ton of people who care about the game already are on discord.
the voices on discord aren’t real?
i’m lurking currently, i don’t see where the image is