🛠 Battlegrounds Crash Reports - LOGS

Vyraneer · August 28, 2025, 10:47pm

Hello everyone,

IMPORTANT: The scope of this thread is exclusively info gathering to allow us to investigate stability reports received.

If you are encountering crashes and stability issues when playing Battlegrounds, please check if you have any Game Error Logs, and add them to a reply here.

To add logs to your comment:

Copy the contents of the file into your reply
Highlight
Hit </> (Preformatted Text) option.

If you see multiple files, please repeat the above steps for each.

You should have something like this in your comment:

I 21:18:48.5822901 Application paused: False
I 21:18:48.6581006 Tracert: ICMP protocol is ready.
E 21:18:48.6581006 Failed to load config file: 
I 21:18:48.6581006 Current working dir=C:\Program Files (x86)\Hearthstone
I 21:18:48.6581006 SetLocale: enGB
I 21:18:48.6581006 [Jobs Fallback logger]: [JobQueue.QueueJob] Job

Please note this is just for Battlegrounds; non-relevant comments will be removed to ensure thread readability for our teams.

Thank you for your understanding.

Jungle-11195 · August 30, 2025, 9:16pm

(post deleted by author)

Tack-12806 · August 31, 2025, 11:21pm

I 17:55:06.6215714 Application paused: False
I 17:55:08.7405076 Tracert: failed to add ICMP rule.
E 17:55:08.7405076 Failed to load config file:
I 17:55:08.7405076 Current working dir=E:\Hearthstone
I 17:55:08.7405076 SetLocale: enUS
I 17:55:08.7405076 [Jobs Fallback logger]: [JobQueue.QueueJob] Job (DeeplinkService.PostFullLoginJobs(ID:1)) QUEUED
I 17:55:08.7405076 [Jobs Fallback logger]: [JobQueue.QueueJob] Dependency (WaitForFullLoginFlowComplete) added for queued job (DeeplinkService.PostFullLoginJobs(ID:1))
I 17:55:08.7405076 Command Line: -launch -uid hs_beta
W 17:55:08.7405076 UberText LoadCachedData() failed: The output char buffer is too small to contain the decoded characters, encoding ‘Unicode (UTF-8)’ fallback ‘System.Text.DecoderReplacementFallback’.
Parameter name: chars
I 17:55:11.1894091 Main thread: True
I 17:55:11.1894091 System Info:
I 17:55:11.1894091 SystemInfo - Device Name: DESKTOP-HD4T09R
I 17:55:11.1894091 SystemInfo - Device Model: MS-7B50 (Micro-Star International Co., Ltd.)
I 17:55:11.1894091 SystemInfo - OS: Windows 10 (10.0.19045) 64bit
I 17:55:11.1894091 SystemInfo - CPU Type: Intel(R) Core™ i7-9700K CPU @ 3.60GHz
I 17:55:11.1894091 SystemInfo - CPU Cores: 8
I 17:55:11.1894091 SystemInfo - System Memory: 32701
I 17:55:11.1894091 SystemInfo - Screen Resolution: 1920x1080
I 17:55:11.1894091 SystemInfo - Screen DPI: 96
I 17:55:11.1894091 SystemInfo - GPU ID: 9346
I 17:55:11.1894091 SystemInfo - GPU Name: NVIDIA GeForce RTX 3070 Ti
I 17:55:11.1894091 SystemInfo - GPU Vendor: NVIDIA
I 17:55:11.1894091 SystemInfo - GPU Memory: 3072
I 17:55:11.1894091 SystemInfo - GPU Shader Level: 50
I 17:55:11.1894091 SystemInfo - GPU NPOT Support: Full
I 17:55:11.1894091 SystemInfo - Graphics API (version): Direct3D 11.0 [level 11.1]
I 17:55:11.1894091 SystemInfo - Graphics API (type): Direct3D11
I 17:55:11.1894091 SystemInfo - Graphics Supported Render Target Count: 8
I 17:55:11.1894091 SystemInfo - Graphics Supports 3D Textures: True
I 17:55:11.1894091 SystemInfo - Graphics Supports Compute Shaders: True
I 17:55:11.1894091 SystemInfo - Graphics Supports Shadows: True
I 17:55:11.1894091 SystemInfo - Graphics Supports Sparse Textures: True
I 17:55:11.1894091 SystemInfo - Graphics RenderTextureFormat.ARGBHalf: True
I 17:55:11.1894091 SystemInfo - Graphics Metal Support: False
I 17:55:22.6752640 [Startup] Startup stage Start
E 17:55:24.5490303 GAME_SAVE_SUBKEY DBF Asset has 0 records! Something went wrong generating it. Try checking the generated XMLs in the DBF folder.
E 17:55:24.5499991 GLOBAL DBF Asset has 0 records! Something went wrong generating it. Try checking the generated XMLs in the DBF folder.
I 17:55:25.0466295 *** BattleNet version: Product = 33.2.0.0, Data = 33201
I 17:55:25.6166345 [Login] Beginning processing login challenges
I 17:55:25.6166345 [Startup] Startup stage ConnectingToBattlenet
I 17:55:25.6166345 CPU Benchmark Result (Average Frame Time): 99ms
I 17:55:25.6819974 GPU Benchmark Result (Average Frame Time): 6ms
I 17:55:27.4047637 [Login] We are now logged in, stopping processing challenges
I 17:55:27.4047637 Region: US
I 17:55:27.6204257 Braze is supported for this build: False
I 17:55:27.6204257 [Startup] Startup stage ConnectingToHearthstone
E 17:55:32.5933904 NullReferenceException: Object reference not set to an instance of an object:
Blizzard.T5.Jobs.JobQueue.ProcessJob (Blizzard.T5.Jobs.JobQueue+Job job) (at :0)
Hearthstone.Core.Processor.ProcessJobQueue () (at :0)
Hearthstone.Core.Processor.Update () (at :0)

I 17:55:32.5933904 [Startup] Startup stage LaunchGame
I 17:55:32.5933904 RegisterScreenBox tempGuardianVars=NetCache+NetCacheFeatures
I 17:55:40.2153613 [HealthyGaming] CAIS ServerEnabledForPlatform=False AccountCAISForChina=False Country=USA TimeSec=33.73269 PlayedTimeMin=0 RestedTimeMin=0 SessionStartTime=1756680927
I 17:55:47.4985986 [Login] Initial download done, Waiting Intro popup…
I 17:58:08.5119913 [GameNetLogger] GameMgr.ChangeFindGameState() - state: CLIENT_STARTED, previous state: INVALID
I 17:58:08.9089306 [GameNetLogger] GameMgr.ChangeFindGameState() - state: BNET_QUEUE_DELAYED, previous state: CLIENT_STARTED
I 17:58:14.3949846 [GameNetLogger] GameMgr.ChangeFindGameState() - state: SERVER_GAME_CONNECTING, previous state: BNET_QUEUE_DELAYED
I 17:58:14.3949846 [GameNetLogger] Network.GotoGameServe() - gameConnectionDisconnected True, IsRestoringGameState: False
I 17:58:14.3949846 [GameNetLogger] Network.GotoGameServe() - address= 137.221.107.203:3724, game=7107, client=52525033, spectateKey=DEfpcb reconnecting=False
I 17:58:14.3949846 TcpConnection - possible ip address: 137.221.107.203
I 17:58:23.5669443 [GameNetLogger] Network.OnGameServerConnectEvent() - Connected to game server with error code ERROR_OK
I 17:58:23.5669443 [GameNetLogger] Network.OnGameServerConnectEvent() - Connected to game server with socket error: Success, Message: Client: Connected
I 17:58:23.5669443 [GameNetLogger] Network.SendGameServerHandshake()
I 17:58:23.8970618 [GameNetLogger] GameMgr.OnGameSetup()
I 17:58:23.8970618 [GameNetLogger] GameMgr.ChangeFindGameState() - state: SERVER_GAME_STARTED, previous state: SERVER_GAME_CONNECTING
I 17:58:23.8970618 SERVER_GAME_STARTED event - Loading Gameplay Scene
I 17:58:23.8970618 [GameNetLogger] GameMgr.ChangeFindGameState() - state: INVALID, previous state: SERVER_GAME_STARTED
I 17:58:24.0461813 Gameplay.Awake() - CurrentMode=GAMEPLAY, PrevMode=BACON
W 17:58:25.3074040 CardBackManager SetDeckCardBack(): cardBack is null!
E 18:00:09.5055574 [Asset] Asset ‘ReuseFX_Dragon_BuffImpact_Small_Gold_Super_SourceAuto:f583111aafd102f47ab961ec93fab48d’ is missing from asset bundles
E 18:00:09.5055574 [Power] SubSpellController (SubSpellController).OnSubSpellLoaded(): Failed to load spell prefab! Prefab GUID: ReuseFX_Dragon_BuffImpact_Small_Gold_Super_SourceAuto:f583111aafd102f47ab961ec93fab48d
E 18:01:55.0791231 [entityName=Fortify id=986 zone=HAND zonePos=0 cardId=BG28_503 player=6].ActivateActorSpells_PlayToHand() - outSpell=null outSpellType=BOUNCE_OUT_FAST
W 18:02:12.8742052 SideQuestSpellController [taskListId=673] (SideQuestSpellController).DetermineBannerSpellPrefab() - entity [entityName=An Investigation! id=312 zone=SECRET zonePos=0 cardId=BG24_Quest_Bob player=6] has unknown class tag NEUTRAL. Using default banner.
E 18:03:44.1900463 [entityName=Hasty Excavation id=1651 zone=HAND zonePos=0 cardId=BG28_571 player=6].ActivateActorSpells_PlayToHand() - outSpell=null outSpellType=BOUNCE_OUT_FAST
W 18:06:27.4557724 The referenced script on this Behaviour (Game Object ‘TemplateDownloadButton’) is missing!
W 18:06:27.4557724 The referenced script on this Behaviour (Game Object ‘’) is missing!
W 18:06:27.4557724 The referenced script on this Behaviour (Game Object ‘TemplateDownloadButton’) is missing!
W 18:06:27.4557724 The referenced script on this Behaviour (Game Object ‘TemplateDownloadButton’) is missing!
W 18:06:27.4557724 The referenced script on this Behaviour (Game Object ‘’) is missing!
W 18:06:27.4557724 The referenced script on this Behaviour (Game Object ‘TemplateDownloadButton’) is missing!
W 18:06:27.4557724 The referenced script on this Behaviour (Game Object ‘TemplateDownloadButton’) is missing!

I 17:58:08.5119913 GameMgr.ChangeFindGameState() - state: CLIENT_STARTED, previous state: INVALID
I 17:58:08.9089306 GameMgr.ChangeFindGameState() - state: BNET_QUEUE_DELAYED, previous state: CLIENT_STARTED
I 17:58:14.3949846 GameMgr.ChangeFindGameState() - state: SERVER_GAME_CONNECTING, previous state: BNET_QUEUE_DELAYED
I 17:58:14.3949846 Network.GotoGameServe() - gameConnectionDisconnected True, IsRestoringGameState: False
I 17:58:14.3949846 Network.GotoGameServe() - address= 137.221.107.203:3724, game=7107, client=52525033, spectateKey=DEfpcb reconnecting=False
I 17:58:23.5669443 Network.OnGameServerConnectEvent() - Connected to game server with error code ERROR_OK
I 17:58:23.5669443 Network.OnGameServerConnectEvent() - Connected to game server with socket error: Success, Message: Client: Connected
I 17:58:23.5669443 Network.SendGameServerHandshake()
I 17:58:23.8970618 GameMgr.OnGameSetup()
I 17:58:23.8970618 GameMgr.ChangeFindGameState() - state: SERVER_GAME_STARTED, previous state: SERVER_GAME_CONNECTING
I 17:58:23.8970618 GameMgr.ChangeFindGameState() - state: INVALID, previous state: SERVER_GAME_STARTED

I 17:55:08.7405076 Version 2.0.4
I 17:55:08.7405076 Trying to clean up the old screenshot files.
I 17:55:08.7405076 User UUID: 35d5cb27182bb4d02d076c3b9b42aec101939e64
I 17:55:11.1894091 Checking the exceptions from previous launch.
I 17:55:11.1894091 Saved exception data(Count: 0)
I 17:55:32.5933904 Record an exception Hash 3ee899574bb4afaa5288b4572fa728cd9d5804fe, ReportUUID DA4DBB31-5888-49D9-BF39-94E53BED6F53
NullReferenceException: Object reference not set to an instance of an object
At:
Blizzard.T5.Jobs.JobQueue.ProcessJob (Blizzard.T5.Jobs.JobQueue+Job job) (at :0)

Hearthstone.Core.Processor.ProcessJobQueue () (at :0)
Hearthstone.Core.Processor.Update () (at :0)

I 17:55:32.5933904 Loading assets(oldest one first):
quest_log_button_mouse_over.wav:a6e8f4c7b59158441b85e65daca292a1
HearthstoneCheckout.prefab:da1b8fa18876ab5468bd2aa04a3f2539, Async
CurrencyFrame.prefab:b8a048818c92d2d43ad4cf3ef1bcccad, Async
CurrencyFrame.prefab:b8a048818c92d2d43ad4cf3ef1bcccad, Async
CurrencyFrame.prefab:b8a048818c92d2d43ad4cf3ef1bcccad, Async
Instantiating prefabs(oldest one first):
LuckyDrawButtonContainer
JournalButton
TheBoxWidget
EventBoxDressing
HelpTooltip_Tutorial
I 17:55:32.5933904 Attached the file ‘client.config’
I 17:55:32.5933904 Attached the file ‘C:/Users/x3tya/AppData/Local/Blizzard/Hearthstone/options.txt’
I 17:55:32.5933904 Saved exception data(Count: 1)
I 17:55:41.8467265 Trying to clean up the old zip files.