[Main Thread] Android Game Freezing or Crashing on Title Screen

Technical Support
11

Same problem. LgK20V

Anyone got a ticket response?

4 Likes
12

On a lower performance device, I appeared to freeze the moment before one fades from the doors and the logo. On a higher performance device, I moved past the doors, and about halfway through the panning from doors to main screen / lobby, the game simply crashed, and shoved me back to my phone’s home screen.

Edit: for both Android 8.1.0 and 7.1.1

7 Likes
13

Same thing for Apple… I have the iPhone XS Max, and I just get “Let’s go to the store to start the download.” at the doors after I just completed the update. When I click “Open”, it takes me back to the App Store where I have no other option but to open the app again in an endless loop

7 Likes
14

Same problem. I sent a ticket to Blizz, tech support says they’re aware and working on a hotfix. I reccomend everybody go get some popcorn tho, as last time this happened it took 6+ weeks for them to fix it. As a top legend player, this is a gross inconvenience for me. Please be fast this time Blizz, I do not like playing on PC.

6 Likes
15

Same problem, LG Q6.

2 Likes
17

Same as everyone else

3 Likes
18

I get a crash on a Samsung SM-T800 running Android 6.0.1. The crash is caused by a segfault. Here are the relevant logs:

02-26 18:41:25.972 30159 30159 E CRASH : signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 0000001f
02-26 18:41:25.972 30159 30159 E CRASH : *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
02-26 18:41:25.972 30159 30159 E CRASH : Build type ‘Release’, Scripting Backend ‘il2cpp’, CPU ‘armeabi-v7a’
02-26 18:41:25.972 30159 30159 E CRASH : Build fingerprint: ‘samsung/chagallwifixx/chagallwifi:6.0.1/MMB29K/T800XXS1CRI5:user/release-keys’
02-26 18:41:25.972 30159 30159 E CRASH : Revision: ‘7’
02-26 18:41:25.972 3938 3938 E audit : type=1701 msg=audit(1582771285.972:291): auid=4294967295 uid=10246 gid=10246 ses=4294967295 subj=u:r:untrusted_app:s0:c512,c768 pid=30159 comm=“tcg.hearthstone” reason=“memory violation” sig=11

1 Like
19

Doesn’t work on iOS anymore

1 Like
20

I should of checked this earlier. I feel much better knowing I’m not alone.

11 Likes
21

*should have

Just so you’re aware.

2 Likes
22

Same here, Samsung A6+
Them dragons fire were ain’t enough to keep HS warm, it froze as fast as it could…

2 Likes
24

Since the 16.4 update, none of my devices were able to Login (Crash at title Screen) Tester with three Android devices and my pc.

4 Likes
25

Same here. I have an Android and never had very many issues with load screen, but now I find myself unable to get passed it. I’ve tried for the last 8 hours. I uninstalled, reinstalled to SD card, cleared cache, cleared data, uninstalled, reinstalled to phone storage…and still NOTHING! Anyone have any other ideas? Anyone made a ticket?

4 Likes
26

Hotfix please! This is a bad time for the client to break down on us.

2 Likes
27

Same boat… Moto e5 plus… … here we go again…

3 Likes
28

Moto G5S, Android 8.1.0, same problem, gets stuck during launch. I have reinstalled the client, it did not help. Feels like 15.4 patch all over again.

2 Likes
29

Im getting this problem too. Cleared cache and cleared data but still fails to get in with a network error.

Seriously blizzard run your patches through QA

4 Likes
30

Moto G5 Plus. Freezing on the doors as well.

2 Likes
31

Same here. Samsung note 4. Hotfix asap

1 Like
32

Same problem with samsung tablet but on honor 10 HS working ok.blizzards trouble

1 Like