Sorry for the delay on updating this but I found out some information. After investigating this issue with patch 23.0 we made an update to our system requirements that impacted an extremely small number of users.
We dropped support for the ETC1 texture pack which will impact older devices thus now require ASTC texture pack. A rule of thumb here is if your device supports OpenGL ES3.0 then it supports ASTC the new standard.
It may be difficult to find out if your phone support’s OpenGL ES3.0 or not. You may try looking up your device on a site like gsmarena, locate your GPU then comparing it to the Platform Usage section under OpenGL ES 3.0 Here. You may also contact the device manufacturer or cellular provider for assistance.
If you have confirmed your device supports this feature along with our other system requirements listed Here. Please post your device’s model name.
It appears that my phone model should still be supported from the info that i am finding. Motolora G6 Play - US edition has a Snapdragon 427 CPU/Adreno 308 gpu combo which according to what i am reading on the qualcomm site for that chip model (and gsmarena) should support OpenGL ES 3.0.
Hey, I don’t have a PHONE issue, I have a CHROMEBOOK issue, it’s a samsung chromebook. I don’t want to play with a phone, I want to know what chromebook is compatible.
I’ve never had any issues (outside of Blizzard delay android update compared to pc update) until now. I played since beta and put a good chunk of money into this game. I am not some crybaby about my phone not working. I want to know what netbook I can play this on so I can buy a new one since people are having chromebook issues.
I’m using a Pixel 6 Pro with Android 13 and have been able to play at high refresh rate but the latest patch has me unable to create a deck, view my collection or start a match. PLEASE fix this issue!
Amazon App Store latest version
Hearthstone starts, trying to download the update, going to Amazon App Store
No update on Amazon App Store
searching for Hearthstone in Amazon App Store: it does not show up
So it’s not my hardware, it’s either Amazon App Store or Hearthstone having the update problem?
Hi. Trying to troubleshoot why my decks are not synced suddenly between phone and PC. This thread seems like it might be part of the issue, so I am verifying. However, the official HS requirements state the mobile must support ASCT. That doesn’t show in any of the hardware lists you posted. When I search the internet for my phone and ASCT, there is NOTHING. What is ASCT? Why doesn’t Blizzard just make the game tell me what is “missing” or not supported on my phone when trying to play it?? All this guesswork is really turning me off. All I want is for my decks to be synced and I can’t even verify the info that has been given out by a blue post!
Hello:
Thanks for your answers, I thought you have forgotten about us.
I have a samsung galaxy j4+. In the info you posted it is stated that my phone has an Adreno 308 GPU, however it is said some Adreno 300 series are compatible but there was not additional info. I searched the Adreno wikipedia page and Adreno 308 is listed as compatible. I guess the problem is not the one you found, but something else. I hope you can spend more time to find the issue.
I have the latest Amazon Fire 10+ 2021 (11th Gen) and the GPU is Mali-G72 MP3. This is Amazons latest and greatest Fire. Does this mean you will no longer support Hearthstone on Amazon Fire?
Just got a brand new Fire tablet and it does not even have Hearthstone in the appstore. When will this be resolved? Can anyone play Hearthstone on Amazon devices?
Samsung Galaxy S9+ unable to play after recent update, frozen in tavern doors. Cleared cache, reinstalled the game, same issue. Unable to play since 7/26/22.