I reported a problem with an order I made earlier today. I had just paid for the new Hearthstone bundle, did the usual log out and log back in to open cards. However no cards were in the shop to open. I did not get the bundle. I can see the charge went through, but I did not receive the cards. SO I posted to support and I received a response that they would refund (which doesn’t address the problem of actually getting the bundle. I don’t mind paying for it, I do mind not having received what I pay for.) Since they responded with the promise to refund and no instructions as to how to avid the issue in the future, or what caused the glitch, they then locked my account. No warning this would happen, NO response to ticket since. I tried to update the ticket twice since then but have been ignored. Can someone tell me why my account was locked and why? This is ridiculous. Is this a normal response to this kind of issue?
If you say the truth: someone may have butterfingered which is not surprising with this company. Open a web ticket at least. Nobody is going to help you here directly.
1 ) Never spend a dime on this game
2 ) Do not cheat, rope or bot in any way
3 ) Just enjoy that broken game for what it is, a time sink
Thank you, I have reopened the ticket. But no response. I was honestly wondering if because a credit card was involved - that maybe it was standard practice to lock the account until I relogged or something. But they haven’t communicated that. Honestly at a loss here.
If by new bundle you mean mini set then there’s no pack to open, the cards just go in your collection after you get it
unfortunately blizzard’s actions are piling up in a negative spiral that will probably lead to the end of at least hearthstone
for what i know blizzard have some problems removing game content , so in case of refunds they just lock the account until someone that have privileges to remove stuff does that.
Most of customer support is just there for simple stuff.
Like Derkan said is possible the content was already there as new cards in collection , but you was expecting packs to open , and CS didn’t notice what was the problem.
Or the content was missing but unlucky was assigned during you refund process.
I think you just have to wait 
Thanks all 
More information from you all than I got from support.
You’ll be happy to know that this still happens even when no real world money is involved. Purchased a bundle for battleground using runestones and none of the skins were usable so I made a ticket to ask why that was and to make them aware. They ended up saying, yeah those don’t work, not explaining further and processing a refund that I never asked for. Found out my account is locked for an ESTIMATED 24 hours, and all because and I quote ‘your Hearthstone account will automatically unlock when the refund is issued (usually within 24 hours).’ and they are ‘unable to cancel the refund request previous GM. kindly provided to you.’. Them saying ‘Kindly provided to you’ while explaining I’m locked out of the game for an ESTIMATED 24 hours is understandably very annoying.
My guess is automated lockout whenever a refund or charge back is initiated. Although if they granted you a refund this shouldn’t have happened, doesn’t surprise me though. The support in this game it bottom tier. Might take a few days until they answer your ticket. The good news is they are able to lift locks on accounts, might just havev to be patient. If they close out your support ticket give it a few days before opening another one.
yep you are not allowed to express your thoughts now…its what the west worldhas become
wonderful reading the forum these days i realize that blizzard is in big, big, huge trouble. i can’t help but smile, people are opening their eyes and have understood that for ten years they have only been under the control of blizzard, convinced instead to play a card game like magic. Here is another proof, the accounts silenced or closed if they complain too much. Come on friends that we are finally understanding everything…
That has nothing to do with the topic 