+1 to this, I did have pending rewards. Accepting them and then just winning 1 game proc’ed the golden portrait. Thanks!
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This did it for me, i had pending rewards in arena, thanks so much!
This also fixed it for me.
BTW: my arena rewards were for zero wins, so kinda odd I had them in the 1st place (I never play arena).
You probably once entered the Arena (maybe when you started playing and the Innkeeper urged you to press that button for a free try) and then left and forgot about it.
In the past two years or so Blizzard has a few times force-retired all open Arena runs. So your unfinished run would then have ended with zero wins, and in the state “waiting to show the player their rewards”
Arena prize fix worked for me too. Thanks
Ok I got the golden hunter but I didn’t get the boomsday pack that was part of the arena rewards. I opened the arena reward thing and I saw the boomsday pack but I didn’t see that there were packs to open
You probably opened that pack a long time ago already.
Arena rewards are not added when you view the animation, That animation is just you seeing the rewards you already received.
The actual act of adding rewards to an account is done in the same second that a run ends. Often that is the end of a game (3rd loss or 12th win), but sometimes it is a force-retire.
In your case, you probably had an active run you forgot about. One day (months or even years ago) that run was force-retired. When you logged on, you found a pack, and perhaps some extra gold or dust. You didn’t notice the gold or dust and you might or might not have noticed the pack - but if you did you probably attributed to something else and didn’t think about arena.
Now you finally went to reveal the rewards. You were shown a pack and none was added. That’s because you already received it a long time ago.
EDIT to add this link: Hearthstone Common Issues
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My warrior is stuck at 488 is this not yet fixed???
Same issue. My DK is stick at 487. Tried past suggestion of looking for unclaimed arena awards. Nothing there. Playing on mobile. Have closed out, verified all updates installed, restarted. Same issue.
My problem resolved and I am progressing again. Not sure what fixed it. I had delayed the initial post to make sure I was stuck and I definitely was. Glad I am progressing again.