I have a 9.1k resonance toon which can’t opt to change gems anymore. My upgraded gems will instantly go dormant as soon as I unequip them and no food is provided to reawaken them.
Moreover, a Void Spark which was inside a Wulfheort simply vanished. Can’t seem to find any trace of it. Gone like the wind.
Edit: I now have a dormant Bile in my wings and less resonance than before.
Would love to provide with screenshots and video capture or whatever.
Update:
Tried to make the gem dormant so I could reinfuse and it made it worse: had to buy 120 power gems or have a rank 9 gem become utterly useless.
I also have uploaded a video to streamable, but can’t post or embed anything here.
In addition to a description of the bug you are reporting, please provide:
Device Type: Mobile and PC
Device Model: Samsung Galaxy S24 Ultra
Device Operating System: Android and Windows
Diablo Immortal App Version: Latest up to December 14, 2024
I am having a similar issue. 11.5k reso player and my new gem is rank 6 4 star. I have not done any extractions, power transfer or auxiliary or whatever might normally cause this and my gem is “dormant”
Update: the gem was dormant but let me step upgrade it, then after logging out and back in, it required power transfer, which I did not do
I swapped builds via armory to un-equip and then re-equip the gem, and now it’s no longer “dormant”
Current;y running ios 18.1.1
iPad Pro
I also run PC but had game resolution issues that recently finally seems to be corrected
Thanks for the tip. A similar thing happened to me but the only way I could make my gem active was to extract the power from the dormant gem. Yes I was able to extract power from the dormant gem but it cost 60 extra gem power to make it active again. This is the second time it has happened to me and changing gear in the armory isn’t working. I hope tech support fixes my issue. I am glad you got your issue resolved.
Cheers
Same problem here. Level5 4star Star Fire Shard suddenly gone dormant without the gem power being available. The gem service guy wants 16 gem power to revive it?! What the heck is that about? Not even going to bother with customer service, not like this game hasn’t ripped me off for other similar stuff in the past.
This is happening to me, gems are dormant just from equipping a different gem temporarily.