Unable to purchase from shop

In addition to a description of the bug you are reporting, please provide:

Device Type: iPad
Device Model: 2019
Device Operating System: IOS
Diablo Immortal App Version: 3.1.0.225061

I tried purchasing orbs through the shop but my card wanted me to manually approve the transaction. I did but the transaction didn’t go through. Now I’m unable to purchase anything in the shop and I’m unable to spend orbs in game or spend platinum.