Unable to level up (stuck on paragon 99)

[Sadslayer24-2890]

In addition to a description of the bug you are reporting, please provide:

Device Type: Mobile
Device Model: Galaxy 22+
Device Operating System: Android
Diablo Immortal App Version: up to date, as of 07/28/2023

My character not leveling up, currently at paragon level 99. Have activated the free 2 level reward up to four days, and done in game events and it will not progress past 99. Is this a bug, or is there something I am missing?

[Meteorblade-2266]

@Sadslayer24-2890

My character not leveling up, currently at paragon level 99

1. You are not stuck.
2. This is not a bug.

[ Not A Bug ] - Hero is "stuck" at Paragon 99

When the player’s hero reaches Paragon 99 the game directs the player to view their hero’s inventory screen and to click on their XP bar at the top left. Upon doing so, the player is shown the two criteria for unlocking access to the Hell 2 difficulty and Paragon 100+, i.e. Reach Paragon 99 and Kill Phangwrth on Hell 1 difficulty Once both of these criteria have been met (i.e. your hero is paragon 99 and you have killed Hell 1 Phangwrth) the game directs you back to the Inventory screen and t…