Unable to do the main story quest as the npc disappeared

In addition to a description of the bug you are reporting, please provide:

Device Type: IOS
Device Model: Iphone 15
Device Operating System: 18.0.1
Diablo Immortal App Version: 3.1.2
So i was playing the “Tree of Inifuss” story and the story stops when i wait for Hemlir’s Ritual because i can’t see him anywhere to do the ritual
Umm… so i’ve set diff to normal, logged out, reinstalled and repaired the game, did all the other quests available but it seems like it doesn’t work. Ik i posted this 2 weeks ago but i’m still waiting for sb to help me

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Welcome back… I remember trying to help. I’m an Adventurer like yourself. What’s your server, UID, and Toon name? Hopefully someone can help.

I remember you are running this on Normal difficulty, and that triggered event doesn’t start. Maybe Ops Support can give a nudge

Oh it’s you again. So here’s my acc
My server is Verathiel
UID: Latos#3128
Toon name (sr i don’t know what that means but i still fill in if it’s correct or not): Tempest.

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That’s a start Latos thank you

UID is found in Settings, General tab and all the way at the bottom. It’s an 8 digit number, if I remember right.
And the name of your character.

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UID: 10859531011008
Name: Latomento
Here you go friend

Having same problem, have they fixed yours yet?

Not yet lol. May be i should post again

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