Roiling Consequence rolled back

In addition to a description of the bug you are reporting, please provide:

Device Type: pc
Device Model: aftershock
Device Operating System: windows
Diablo Immortal App Version:

Hi
1)I got a 4star Roiling consequence from the Justinian Bundle
2) I used it to progressive upgrade my level 6 3star 40% roiling, getting a level 6 4star 48% roiling
3) I continued to progressive upgrade my roiling till I got a level6 4star 72% roiling
4) hours later, after dc, I login to find that my roiling became a level 6 3star 72%
so somehow it got downgraded 1 star somewhere inbetween dc and login

please assist on this as i have had created a ticket and basically what i got for answer was " I am afraid game master such as myself cannot alter or fix any in-game mechanics."

so I’m supposed to take this lost as if i bought and paid the bundle for nothing?
Please kindly assist, I’m not a Karen, i just want a fair response for this incident as payment is involved and money dont grow on trees.

thank you

Good luck! I’ve been trying to get gems that went missing back for over a month now. Devs / GMs don’t care unless you are a whale / content creator / friend of a content creator that whines and complains for you.

You should only get the quality upgrade once you complete the next rank up. Ex rank 6 —> 7