Both me and my daughter have been having the same issues and have similar computers. It is the only game and program that is giving the issue. The only way I get the computer going again is doing a hard shut down. This is not good.
2 Likes
Having the same problem today while doning alley of blood. PC freezes. Mouse just moves slowly. Canāt shwitch to windows (with alt+TAB or ctrl+alt+del).
VERY ANNOYING
1 Like
Iām having the same issue. When I try to do vanguard, heliquary gauntlet or battleground my pc freezes and I can only force a shut down.
My specs:
Amd Ryzen 5 5600G
NVIDIA GeForce RTX 3050
16G RAM
1 Like
Having the same issues. It getitng worse. Practically unplayable on PC. Cant do dungeons or Errebans without it freezing my pc. I have to power off the pc every single time.
3 Likes
Rolling back 23H2 seemed to have fixed the random freezing, but now the game randomly closes. This is much better than the computer completely freezing. Clearly there is still an issue here.
1 Like
After new update, bug is still hereā¦
3 Likes
same problem man. Ihope that they solve this prob with new patch but still freezing:S
1 Like
Same annoyng freezes, happens mostly in dungeons , FIX PLS !!!
it spread like plague, going worst ā¦ happens in every party game!
2 Likes
It continues to occur as stated above by many. Occurring within ANY game modes that are graphic intensive. Microsoft has acknowledged the issue exists, but so far only for UBIsoft games on a small list (the 24H2 known issues page at MSFT) . It is clearly a 24H2 thing, and a related thing for Diablo Immortal. Some response from Blizzard would be appreciated to let us know that hey, weāre aware, and working on a fix. Total silence is not the way to do it.
4 Likes
It would be nice to know if they are in contact with Microsoft about a fix to this issue.
2 Likes
Im having the same problem, mainly happens in Vanguard rare case in randoms (probably u are right either causing by Iscea ultimate effect or that paragon light rod ) , however its started as since last week update V4 starter align with the recent windows and nvidia driver. (Before that never ever any issue)
Iāll try to rollback Nvidia over the days (dec 5th one) and test
P.s im having the graph card stats turned and shown on the screen, but whatever it stops really not shows any peak useage nor not even high temp
Do you guys have resize bar enabled ?
System
Vga :RTX 3070
CPU: AMD 5800
Os: Win 11 pro
Memory :32gb Corsair vengeance cl16
Hard drive :Nvme 2 type hard drive
Any update from anyone ? The Game has never freeze down here since day one, but now once it happens only hard shutdown worksā¦ (or sometimes after 5-10 sec after screen froze ,continue but says immediately reconnecting showing game recognize game crash, might can be also some connection bug , i spot now some lag (had prior that continous connecting issue bug as well with bnet over mobile ) ?
Thank you in advance
1 Like
I only have game crashes recently when entering vault level 2. We had this problem before, took weeks to solve for Blizzard. Now it seems to be back. Not that frequent though. Sometimes it works for me, sometimes not.
2 Likes
Hereās the error from event viewer, application logs. Seems to reference a vidceoplayer file in Immortal. SO maybe blizz can fix itā¦but it started with the win update for win11 24H2. Full detail:
Error message
Faulting application name: DiabloImmortalVideoPlayer.exe, version: 1.0.0.8, time stamp: 0x629db999
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x252C
Faulting application start time: 0x1DB501E67EE9AB1
Faulting application path: C:\Program Files (x86)\Diablo Immortal\Engine\Binaries\Win64\ccplayer\DiabloImmortalVideoPlayer.exe
Faulting module path: unknown
Report Id: 218fc9d1-19f6-44d3-ab8b-ec20a0b01102
Faulting package full name:
Faulting package-relative application ID:
Troubleshooting:
- There is nothing else running on the PC except diablo immortal. unneccessary items have been removed from launching on startup on the device.
- We have all the latest updates for windows 11, and the nvidia graphics drivers.
- Have tried repairing the game. We also tried clearing out cache, and fully uninstalling and reinstalling.
- I had read something about lighting effects being the problem. Inside the game we used all three setting to turn down or off effects from other players and in pvp, and to reduce the effects of teammates in dungeons.
- I found athread that stated there were issues specifically with lighting effects. MY play barbs and I got rid of the Void Spark aux and para skill for lightning strike.
- The PC is above the minimum hardware requirements. Acer Nitro 5 AN515-54 w GeForce GTX 1650
While all the the above may have reduced crash frequently, the device still freezes so hard it has to be shut down within 1o-15 minutes or less of play.
Additional info:
IMO there are several similiar issues bundled together in this thread. Nvidia drivers caused and resolved issues earlier this fall. DI patches seem to sometimes help and sometimes make it worse. The other issue is the windows 11 24h2 patch, which is horrible for gaming & graphics.
We currently have the diablo immortal freezing issue on our acer nitro 5, win11 24H2. The laptop ran the game fine prior. Some hiccups and freezes but resolable and ultimately playable if with some annoying freezes here or there. Itās not playable after Win11 24H2.
We had another device, an HP laptop which had a good backup. Originally this HP had the exact same issues. We restored to Win 11 23H2 and itās fine as long as we donāt let it update to 24H2. Unfortunately the acer had a backup issue so we had to reinstall windows. Of course the dorks at microsoft updated their imageā¦so when we reinstalled we did not get a base load, it loaded us directly to 24H2. So weāre back where we started.
3 Likes
Have this problem too, freezes my whole computer. I think it has something to do with gameās recent graphics update compatibility with AMD chipset. These developers are plotting to destroy our PCās.
CPU: AMD Ryzen 7 4750G Pro
GPU: NVidia RTX 3070
3 Likes
I doubt, they donāt have even the courtesy to respond to us, this problem has been reported 2 months ago and we are still totally ignoredā¦
6 Likes
I noticed āscan & repairā does not work any more in my case and only produces errors in the Battlenet/agent folder. hmmā¦
3 Likes
Scan & Repair does not work for me either. It gives me a āsomething went wrong error.ā Although my main issue appears to be different (Iām on Windows 10 and my game crashes completely instead of freezing) perhaps it is the same problem at itās core.
2 Likes
Now with the new update, I am crashing around 8-10 timesā¦crashing not really, my PC freezes completely to the point I have to manually turn it off and back on. It is an absurd, these developers are literally taking the pissā¦for me, it is getting to the point to almost unplayableā¦madness
8 Likes
I can somewhat understand having bugs in a new update. This happens almost everywhere when a game/app update is released. But a game freezing your entire system should be a bug that is handled immediately. There are 2 month old posts here. I run games like the last of us on high but Iām forced to play DI on lowest possible and itās still not enough?!
4 Likes
I have the same problem, update win 11 and Nvidia drivers. The game freezes completely. Sometimes after 1 hour, sometimes after 10 minutes. Hard reset is then the only thing that still works. In addition, the game then takes an infinitely long time to start. A 4k PC canāt start the game in under 30 seconds, WTF. Why isnāt Blizzard doing anything about this? They donāt care about us!!! 
4 Likes