Not getting reward from using 10 terror essences

hi,
i want to collect the bounty for using 10 terror essences, but clicking on the arrow jumps me to the bounty board instead… no reward @all

In addition to a description of the bug you are reporting, please provide:

Device Type: Apple
Device Model: iPhone 15 ProMax
Device Operating System: Sequoia Dev Beta 2
Diablo Immortal App Version: latest

If your Codex task has an arrow for that, it means you have not yet consumed 10 terror essences and the task is not yet completed. The reason it directs you to the Bounty Board is so that you could do a Hellslayer Bounty (which would consume one Terror Essence). However, you don’t have to consume them that way. If you go outside of a safe zone (i.e. not a town), open your inventory, and click on a Terror Essence, you can consume one by generating an Oblivion Spire. Once you’ve consumed 10 Terror Essences, your Codex task will look like this with a Claim button rather than an arrow…

What you’re reporting is not a bug.

The counters says 10/10. But nothing to claim. How? Use more than 10?

Updated.

I did another extra 2essence. The counter remains 10 and still cannot be claim haha. Broken game. Keep adding more bug in every single patch

Can we see a screenshot of your Codex task?

hi,
same experience as King, 10/10, using more essences didn’t do anything.
counter has been reset and nothing awarded in the mail.
what to do this week – waste another 130+ mins lifetime & 10 essences for no reward?
tell me, please.

----update—

update week two:
got 10 essences from market, equals to 4000 plat.
did 5 hellslayer bountys and 5 oblivion pillars = that summs up to 10 essences used, right?!
in the course of this i got:

    • ONE 3/1/2 leggy (actually an upgrade)
    • 5x 2/1/1 legys to trash
    • 1x 3-chests event (trash’n gold)
    • 1x goblin invasion! 1st time ever but trash’n gold only
    • and again: – NO REWARD for using 10 essences
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The instructions on how to properly include URLs are in the post immediately prior to yours.
Following them would result in you posting this…
https://imgur.com/a/0TwBICq

Embedding for you…

Having said that, you created a second thread, about the same thing, where I already embedded it for you…

hi meteorblade,
i had an error when posting here… so i made a new thread.
can you close this one please?

No, only Blizzard could do that.

Hello, I have the same problem. Used 20 essences last week, didn’t work… Used 15 this week, not working again.
Did you fix the problem or still not working?
Thank You, have a nice day

Hi,
I also have the same problem. 10/10 and I can’t claim the reward. Any solution?