Approximately two days ago I class changed back to Blood Knight from Necromancer. While playing as Necromancer I obtained an upgraded set item over what I had saved in my armory presets for my Blood Knight. When I switched back to Blood Knight, I went into my armory and activated one of the preset loadouts. This loadout was missing a save item slot for my gloves (as they were acquired after having made this preset). Instead of the gloves staying in place and equipped they were removed from the character and sat in my inventory. Not only were they in my inventory but they were missing 2 of the 3 rank 6 Citrine gems that I had socketed into it. Since these gloves were new and I no longer had the old ones anywhere I had no other preset to revert back to.
I have submitted a ticket and was directed to report the bug here. The gems have not shown back up still.
Thank you for your help in retrieving these gems due to this bug issue.
In addition to a description of the bug you are reporting, please provide:
Device Type: iPhone
Device Model: iPhone 12 Pro Max
Device Operating System: 16.6.1
Diablo Immortal App Version: 2.0.6
Edit:
I was able to class change back to the necro and load into one of the saved armory loadouts there to retrieve the missing gems. However, this is an absolutely bonkers thing to have to do.
This has been a known issue for a while. This was just the first time I wasn’t able to find a solution right away by swapping to a different armory slot without having to class change again.