My character disapear after the patch up

In double check déco reco. On a other device too. I have only one character before on server Skarn LOUVÉA Druid parangon lvl 607. And now I have zéro character on it and I check all the server it’s the same. How I can have access to my character again? It’s just after the patch it’s just desapear. Now I can only create a New one…