Multiple resonance Failure in Armory

After using armory in game, my item is no longer awaken. Armory is showing awakening but when i use it, item is not awaken still.

Device Type: PC
Device Model:
Device Operating System: Windows 11
Diablo Immortal App Version:

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Same problem. I had a new item, equipped it and transferred rank, essence and awakening (i thought). When viewing equipment, awakening not there, but it shows in armory. Cant seem to get it back when i swapped the weapon (main hand) back. How do i get awakening back?

Same problem. Alternate off Hand has Multiple Resonance failure
It awakens 「Power and Command 」and comes with 「Berserker’s Eye」.
windows11