After extracting / transferring power from my Rank 5 Void Spark and switching loadout, it disappeared from my account and cannot be found. This happened a few times, which I managed to fix by retracing the last process and switching back to the former loadout. However, this time it did not work and totally disappeared. I have checked. It is not in the auxiliary slots.
Now it is getting worse. After doing more extraction and transfers from the resonance gems to try to infuse back into the other 5 star dormant gems and switching loadouts, more gem fragments disappeared and I cannot configure back to the same loadout for upcoming clan battles. I think I lost over a thousand gem fragments including those from the resonance gems. There is no way now to increase my resonance back to the way it was, and I lost quite a fair bit of Combat Rating as a result. Please return the dormant Rank 5 4/5 start Void Spark and gem fragments back to my account or roll back my account to how it was on 20 Dec 24, before this happened.
Thanks.
iPhone 15
iOS Version 18.1.1