Missing items from the chest

Bug Report
1

Device Type:
Device Model:
Device Operating System: windows 11
Diablo Immortal App Version: 4.1.1.0.f61a46aa.3205814.E.138.D.Windows

About three weeks ago, I updated the game, first on my computer and then on the app on my phone. Before the update, I had about 160 Telluric Pearls and about 1,200 Telluric Shards, which I was saving for gem reinforcement.

After the update on both devices, I had 42 Telluric Pearls and about 400 Telluric Shards in chest.

Can any of the developers check the reason for the disappearance of 120 Telluric Pearls and about 800 Telluric Shards?

I’ve reported the entire issue four times to support (who should be handling this), but they keep sending me to the forum (which, logically, should have nothing to do with bug fixes).

Thanks in advance for your help.

2

Just a hunch, but have you upgraded any of the following…

  • Mourneskull
  • Crimson Behelit
  • Manaflux

Assuming you have a base gem of these types, it’s possible to generate spare Rank 1 copies during the upgrade process at the Jeweller. Each Rank 1 spare costs 4 Telluric Pearls. If I remember rightly, it takes 41 spares to go from a Rank 1 to Rank 10, which would equate to 164 Telluric Pearls.

As for the Telluric Shards, crafting 2-star gems (other than the time-limited gems mentioned above) costs 80 of these, crafting 1-star gems costs 20 of these. Did you craft any to provide gem power for an upgrade?

3

I believe that should read ‘20 of these’.

1 Like
4 
Well, I didn't upgrade anything, I just collected things to strengthen the Starfire Shard from level 5 to 6.