Missing item from the collectors empowered battle pass

In addition to a description of the bug you are reporting, please provide:

Device Type: Samsung Galaxy tab S8
Device Model: SM-X700
Device Operating System: one ui 6.1 android 14
Diablo Immortal App Version: 3.0.0

Received everything from the collectors empowered battle pass except for the arcane calamity portal. Tried to submit a ticket but no help there except sending me over to the forum… Soo please fix and give me my missing portal.

I haven’t been able to Claim 10 Free Levels from empowered battle pass, for two months now! whats this about, I reinstalled all