In addition to a description of the bug you are reporting, please provide:
I am missing a green armor piece that was in my inventory. I last had it about 10:00 server time on 12/4. The piece is hex walker boots with fort/will stats and 3 blue slots. It had 3 blue gems and was level 20. When I logged back on around 12:00 (12/4) it was gone. It’s part of two of my build outs. It’s not in pack or storage and I can’t find the gems. Plus, I have no boots that are level 20 so that upgrade is gone too. I crafted 8 pairs of hex walker boots as replacements before realizing I don’t have the gems and can’t level up the boots. Can this piece be returned / restored? With gems and the level included. Thanks.
If I had mistakenly salvaged the item I would still have the gems and the item level would have transferred. It’s all gone. You can see all of my main armor is lvl 30 and all green armor was level 20 with two level 19 pieces. I’m not certain on the level of sapphire blue gems. I think the lowest was lvl 3 and the others were 4/5 (not certain except the lowest one was 3).
I submitted a ticket and was directed to submit a bug report through this format. Thanks.
Device Type: iPhone
Device Model: iPhone 15 Pro Max
Device Operating System: iOS
Diablo Immortal App Version: latest version
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you’ve checked all pages of your stash for it?
Yes. All pages of stash, inventory, everything. I’ve tried doing rank transfer which would show boots that have level to transfer, I’ve search for the gems, etc.
Also, it shouldn’t have a blank space in my loadouts if I still had the boots, regardless of where they were at.
The GM will never do anything about missing items, I have posted 2 times and got no response. I found out that many others got the same problem, and they never get a reply from the GM
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Any idea of how long it takes for an issue to get resolved? I have no way to level up the boots and this is impacting PvP and PVE. Not to mention the missing gems. Thanks.
unless you are a big spender prob a while, are you sure you dont have an increase in crystals as thats how the item would be returned if it was scrapped by mistake. The gems I have no idea but I feel you might be sol for the moment
Yep. No crystals to be able to upgrade / level up the boots. At least 2 sapphires missing that were upgraded and in the boots.
Hopefully this is resolved soon. I would understand blizzard not restoring items that were lost due to negligence or destroyed intentionally but no restoration for items lost due to bad coding and through no mistake or action of the player is a bit much.
Especially with the amount of money that some out into this game.
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Developers. It’s been almost 2 weeks now and this still isn’t resolved and no response. I’ve opened multiple tickets and provided screen shots as evidence and the only ticket response is that the issue has to be resolved here. What is a reasonable time line to solve this problem? What is a reasonable timeline to receive or expect to receive a response? Ignoring your customers who have purchased your product for 2 years is unacceptable.
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For something like this, there should be much more urgency from blizz/devs to correct especially when combat rating is a major driver of content. I hope they resolve this soon for you!
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Still no response to this issue.
Knock on wood i havent had this yet. Still this is a pretty big issue. I know several people with missing items from stash
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I haven’t seen this before but devs gotta understand all bugs happen to one player first. I hope they get this fixed for you!
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Thank you. So far they’ve shown no interest in resolving this issue.