Missing Cosmetics / Can't Submit Web Ticket

Bug Report
1

In addition to a description of the bug you are reporting, please provide:

Device Type: Samsung Mobile Phone
Device Model: Galaxy Note 10
Device Operating System: Android
Diablo Immortal App Version: 2.1.0

Several of my Diablo Immortal cosmetics stopped working in the game yesterday (09/23/2023), especially the weapons, including the Deathless Destiny set that I just purchased the day before that. I tried repairing the game, clearing cache and data, then finally reinstalling the game, but nothing has fixed the issue.

I then tried submitting a web ticket, but I get an error message stating that I “already have the maximum number of active tickets,” even though I have no active tickets open. Furthermore, the Live Chat and Phone Callback support features are showing as unavailable to me, so there is no viable way for me to contact the Support team about this issue.

I would like to have the cosmetics issue fixed. Please help. Thank you.

2

Does this apply…

If you have cosmetic armour / weapon equipped, but you’re not seeing the appearances of them on your hero, confirm they’re marked as enabled. Screenshots to demonstrate…

Enabled has a small icon at bottom right showing an open eye…

Disabled has a small icon at bottom right showing a closed eye…

Click on the eye to open / close it.

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3

Does blizzard plan on making all or any previous cosmetics available for Blood Knight? Or at least plan on making the current cosmetics that are available to all other 6 classes available for a Blood Knight?

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