Lost my character's level (yesterday 05/22/2024) after update of the game

Hello Team, I have an issue and it’s very confusing me, I am very close to drop this game out, yesterday I was playing as usual and saw that you are pushing some new update of the game, was excited but, seems unfortunately this update brought a headache for me I was almost LVL 60 (770), and after the update when I sign in, I was downgraded to 60 (79), IDK if that happened to everyone, but not only my level also my DMG and Heath and everything went down. Can anyone loop into the issue, please if it is possible recover my character back, I always played nice and want to continue to play.

If the recover is not optional and you don’t have my last hero information saved, please also reply that you cannot/haven’t so to plan, continue or no my gameplay. Looking forward to your reply and with crossed fingers hope on positive answer from you. Thank you in advance for your time and attention.

Sincerely,
PopCorn#21889

Have you considered reading some patch notes…
Patch Notes - Level & Difficulty Changes
Patch Notes - New Paragon System

Not only was this information made available in the patch notes, there were in-game notifications (with many days of notice prior to the changes) giving information about the player’s paragon level in the old system and what it would convert to in the new system, and which of the new difficulties they would have access to.

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