Lost Alt Main and Offhand After Exit From Druid Trial Dungeon

Diablo Immortal: I just lost my alternate main and offhand gear including primary upgrades, reforges, awakened slots, socketed legendary gems, and socketed runes after exiting the druid trial dungeon. I can assure you, I can’t find them anywhere in my stash. Would appreciate if this can be fixed asap as this will seriously affect my gameplay. Thanks!

Alternate Main:
Primary Upgrade to Level 30 w/ Reforges and Awakened
Socketed Gem: Gloomcask Rank 5 ( 3-star quality )
> Resonance Gem: Specter Glass Rank 7 ( Powering Gloomcask )
> Resonance Gem: Crimson Behelith Rank 6 ( Powering Gloomcask )
Socketed Rune: ECE

Altenate Off-Hand:
Primary Upgrade to Level 30 w/ Reforges and Awakened
Socketed Gem: Frozen Heart Rank 5 ( 3-star quality )
> Resonance Gem: Specter Glass Rank 1
> Resonance Gem: Specter Glass Rank 1
Socketed Rune: ZUH

To blizzard, if you can read this, I am open to you emailing me the missing items ( leg gems & runes ) as long as you give me the crafting materials to awaken and rebuild the 2 slots to primary level 30 and means to reforge as well so I can continue playing. Thanks.

Or you can reimburse me in platinum so I can buy leg gems, runes, dawning echo, dust, etc. from the market so I can rebuild my missing 2 slots. Thanks.

This is already been reported, and teams are made aware. Communication will go out when resolved.
This is impacting a lot of players

Thanks for the info. I do hope they are able to bring back everything to the way it was before. Otherwise, I’ll probably stop playing altogether.

Im Support arbeiten 3 jährige deswegen kann man nichts erwarten