Hello, I finally found a way to fix my problem with not starting the game. Unfortunately it wasn’t thanks to the support on this page, as I see Blizzard support didn’t help at all.
These are the steps to follow:
1- Delete (not uninstall) all folder and files related to BattleNet and Blizzard that are in the following addresses:
1a- Delete the folder C:\Program Files (x86)\Battle.net or C:\Program Files\Battle.net
1b- Delete all inside C:\Program Files (x86)\Diablo Immortal, except the LocalData and Package folders. This is to avoid downloading all the game packages.
1c- Delete the folders C:\ProgramData\Battle.net, C:\ProgramData\Battle.net_components and C:\ProgramData\BlizzardEntertainment
1d- Delete the folders C:\Users\MyUserName\AppData\Local\Battle.net and C:\Users\MyUserName\AppData\Local\Blizzard Entertainment
1e- Delete the folder C:\Users\MyUserName\AppData\Roaming\Battle.net
2- Download and install the Diablo Immortal setup: https: //download .battle.net/es-es/?product=di (not the battleNet setup)
3- Once the game is installed, try to run the game and, if it does not start, repeat the above procedures until the game can update and to start normally.
The error seems to come from corrupted package files when downloading and updating, I tried this procedure like 15 times until it worked
I hope it works for you, remember that this is only for the PC version
Regards