Hi everyone, I hope you can help me with the problem I have. Since the update on November 12th 2024, the game launcher fails, it does not Start or update the game. I have tried to repair the game, uninstall it and reinstall it and nothing. When I press Play, the game try to starts but it gets stuck on the initial screen or doesnt nothing. If I press Scan and Repair, it stays at 1% and restarts in a cycle of about 10 times until an error appears. What can I do?
Could someone share me the files of the game on drive?
I have the same problem except that I only get a black window which then closes again. I think I had the problem after a major update about a month ago. I also did everything and reinstalled everything but nothing worked. It seems that some of us have the same problem.
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Hello, I finally found a way to fix my problem with not starting the game. Unfortunately it wasn’t thanks to the support on this page, as I see Blizzard support didn’t help at all.
These are the steps to follow:
1- Delete (not uninstall) all folder and files related to BattleNet and Blizzard that are in the following addresses:
1a- Delete the folder C:\Program Files (x86)\Battle.net or C:\Program Files\Battle.net
1b- Delete all inside C:\Program Files (x86)\Diablo Immortal, except the LocalData and Package folders. This is to avoid downloading all the game packages.
1c- Delete the folders C:\ProgramData\Battle.net, C:\ProgramData\Battle.net_components and C:\ProgramData\BlizzardEntertainment
1d- Delete the folders C:\Users\MyUserName\AppData\Local\Battle.net and C:\Users\MyUserName\AppData\Local\Blizzard Entertainment
1e- Delete the folder C:\Users\MyUserName\AppData\Roaming\Battle.net
2- Download and install the Diablo Immortal setup: https: //download .battle.net/es-es/?product=di (not the battleNet setup)
3- Once the game is installed, try to run the game and, if it does not start, repeat the above procedures until the game can update and to start normally.
The error seems to come from corrupted package files when downloading and updating, I tried this procedure like 15 times until it worked
I hope it works for you, remember that this is only for the PC version
Regards
Thanks for the info, I’ve tried everything there is on the internet. But nothing worked, I’m trying it now and it’s downloading. But if you’ve tried it 15 times (so in my case 75 GB) how long did it take 
OK, it depends on the connection, I only have internet with 50 Mbit/s. That takes about 3-4 hours. But thanks again for the tip, support doesn’t help either, I’ve written tickets and only get standard messages back anyway. Although some people have the problem, as you can see in the forum.
Have a nice day.
The text was translated with Google, I hope you can still understand it somehow.
But why do you have to do it so often? I ask myself where the error in the system is. After a few times, it works.The problem mostly affects PC users, so that’s where we should start. Let me put it this way: there are fewer users who would pay money for Blizzard just because the problem exists. I would think about that, from Blizzard.
Blockquote (so in my case 75 GB) how long did it take
If you follow this:
1b- Delete all inside C:\Program Files (x86)\Diablo Immortal, except the LocalData and Package folders.
So, with this way, you can to avoid downloading all the game packages again, only wil download the files are corrupted.
Regards