Inventory full bug, cannot claim or delete

[GreyWight-18698]

Has anyone else encountered this issue? My in-game mail is stuck, and every time I try to collect an item from it (The broken arm of the Hawk banner), I get a message saying my inventory is full. However, when I check my inventory—specifically the last tab in the cosmetics section—it’s clearly not full. This glitch has been frustrating me for the past two hours, and I can’t seem to figure out what’s causing it. If anyone has experienced something similar or has any advice, I’d really appreciate your input. Thanks in advance! I also Blame Jaxee!!

Device Type: iPhone
Device Model: 16 Pro Max
Device Operating System: IOS
Diablo Immortal App Version: 3.3.0

[Meteorblade-2266]

@GreyWight-18698

Has anyone else encountered this issue?

Yes, it was reported yesterday…

The reborn band of the hawk banner - duplicates - cant delete

Confirming above. I did the boss fight and earned the banner. My Cosmetics tab, showing that I have the banner… [image] I then completed enough of the Struggler’s Path event to earn another one… [image] This gave the message… Cannot be picked up because you are holding the maximum amount This caused the duplicate to go to my in-game email… [image] W…

It’s because you already have the banner in your cosmetics tab, and you’ve received a second one, so it won’t let you collect it (as you can only have one), it won’t let you mark the mail containing the duplicate banner as read, and you cannot delete the mail because it’s unread.