I paid for a package in diablo immortal, it was charged from my card, in my account it comes out as a completed purchase but I didn’t get what I bought. I contacted the game support and they only told me that they can’t do anything and that I should talk to a developer, the purchase number was No. US1214973863. It is very annoying to have to be reporting the error for the third time and they still don’t give me a solution, it feels like a robbery.