Have you been experiencing Lag and Latency lately? We need your Input!

General Discussion
65

Server: Segithis Server Cluster, playing on ios

Game Modes: terror rifts, shadow war, dungeons, tower war, defense of cyrangar, in the clan-tower

start of lags: a few months ago, got severe after last server merge

severity: critical, showstopper - for me at some times the game is nearly unplayable. PvP content gets useless with lags, dungeons do not make fun anymore when all 4 seconds all monsters die instantly, cleaning tower or playing defense is just a random game of survival with these lags. stopped paying and lost some fun playing the game in result of these lags.

66

I work QA/RM this is the right steps.
Gathering user issues is the right first step. Gather, collate, assess.

Optimization is key. I see more general issues right after a new patch, probably related to initialization. The other “issues” that I am curious about is the number of callbacks to NetEase servers? I know this is largely developed by NE with Blizzard oversight
 Sniff your traffic are all calls necessary? Can some be limited? The CN build needs to be different from ROW, but the files are nearly identical. When I play on my older device, Pixel2xl, it’s nearly always maxed on RAM due to availability. I don’t have a performance hit on my Pix8, but I wonder if all that extra processes hits local latency


Trends: a lot of people seem to be Immortals, and events with Immortals, but not all. What if it’s more age of toon? Many Immortals will likely be day0 players, that hammer content; few new people that stray from PvP will ever be in Immortals, it’s a fact. What if there older files that can be cleaned out? Your combined team add so much ever few weeks, can anything be cleared out?

Cheers GS

Thank you from the community. And thank you TO the community, I love that you are getting such a volume of responses.

~RedOctober

1 Like
67

Responses posted above. Thank you for looking into it!

68

Speaking of lag issues with the game - blocking these domains actually improves the performance of the client. Not all but some of these domains and traffic already got analysed by networking pros and landed on the most popular open sourced host block lists. Anyway, blocking them all causes less latency, less jitter, higher low 1% fps, less issues, the UI works better, less rubberbanding etc.

This is the mosty nasty one as the game contacts it every 3 or 5 seconds and spawns Catlog errors on Android if blocked. Blocking it improves performance the most:

drpf-diena.proxima.nie.easebar.com

These are used during login and in some in game scenarios but also not needed:

applog.matrix.easebar.com
whoami.nie.easebar.com
data-detect.nie.easebar.com
dns.update.easebar.com
g0.gsf.easebar.com
g67ena.appdump.nie.easebar.com
impression.update.easebar.com
mbdl.update.easebar.com
netlink-sigma.proxima.nie.easebar.com
nos.gameyw.easebar.com
sdkgate.pushv3.easebar.com
sigma-orbitv3-impression.proxima.nie.easebar.com
unisdk.proxima.nie.easebar.com
who.nie.easebar.com
whoami.nie.easebar.com

From my experience these two can also be blocked if you’re not using any VPN. For some reason with OpenVPN (via ProtonVPN) you have to have these whitelisted otherwise the game won’t show any servers to log in to:

login.g67ena.easebar.com
mshttp-formal.g67ena.easebar.com

As an additional measure you can block these two domains which basically are trackers used by the game:

*app-measurement.com
*.braze.com

Also mind that the game, even though if you opt out for your data to be shared with external parties @ in game options - it still has and contacts Facebook ad tracker so I also block entire Facebook when playing.

With all of the above blocked the game performs MUCH better in terms of FPS and networking/lags. It also updates just fine, big or small patches work. Blocked these domains for long months, my account is still there and intact.

One might think that they use domains like dns update to optimise the traffic between you and the server but its not a thing at all. These are probably used for data analysis, tracking user behaviour and god knows what else they are doing ova there. Blocking all of it improves performance all across the board.

Easiest way to block these on any device is to use Private DNS solution like Controld. 30 days trial is free, no cc or account linking required. I’m not affiliated with them in any way just providing solution. You might as well use a Notepad and edit your hosts file.

Keep calm,
#StayPRO!

5 Likes
69

Server Name?
Lysander
Which Game Modes were Impacted?
Kions, Hellq Raids, Dungeons, BG, Vault (Immortal and Shadow), Terror Rifts, basically anything that requires a party. Open world is typically fine. Kions and BG are close to unplayable. Raids take forever because at least a few people are stuck on loading screens.
When did you start experiencing the Lag?
Started in most modes roughly a month ago and has steadily increased. I have a 1G symmetrical connection and this is only game I have issues with.
What is the severity of the Lag?
I rubber-band back into 1v4 fights after using a dash skill to escape 1 to 2 seconds afterwards. The portal to fight does not work right away. I give up on it and walk the long way to the fight. Once I’m almost to the where the portal should have taken I am portal to a random place and usually outnumbered. In Kions, you’re just pressing buttons until the boss dies you have no idea what, if anything, you’re hitting. This is for that majority of the players in the raid.
For BGs specifically: Were there any Improvements to Lag in BGs since last night?
In my opinion lag has only increased with every update.

Thanks,
J

70

  • Server Name?
    Heart of the Oak

  • Which Game Modes were Impacted?
    Overworld/grinding, Terror Rifts, Fractured, Dungeons, and connecting to the game

  • When did you start experiencing the Lag?
    2 weeks ago

  • What is the severity of the Lag?
    OW - not so bad, just noticeable; regularly causes me to lose my killstreak
    TRift - Genuinely impairing, fragments don’t drop properly, hits do not register on mobs for anywhere from 3-15 seconds significantly impacting ability to fully clear a rift, long periods of animation lock ups (4-10 seconds)

  • For BGs specifically: Were there any Improvements to Lag in BGs since last night?
    N/A, I don’t waste time in BGs, I’m not 8k+ Reso and balancing is still terrible, sorry. :slight_smile:

1 Like
71

In the forum of the game company with the largest market value in the world, players are actually prohibited from posting messages asking for help. I have to wait for more than ten minutes even to click the reply button. My monthly network fee is 300. This lately is ridiculous. We don’t even have to talk about the in-game lag, are your forum servers also built on Antarctica? I realized today that communicating with Blizzard, whom I have loved for nearly 30 years, is such a grueling experience. And why I can’t open a new draft ,it’s aways show men:An error occurred: You are not permitted to view the requested resource.???

1 Like
72

We from Sandro the Mouth server,lag at Vault while fighting immortal,lag at bg ,lag at T rift and lag at dungeon and farming at Shasa sea


All this happen 2 maintenance ago and nothing has been done like since 2 years ago
Question why should we spend more monies when no cares about the ones who are paying?

Look at T rift we died many times while just fighting those mobs and could not complete the rift will blizzard compensate us?

Even bg is so lag we lost because of it will blizzard compensate us?

We faithfully support the game and are good followers but after everything that’s been happening ie lag,poor drop rates on runes,poor drop rates on eternal gears that up to our paragon level,poor set drop at random,random dungeon always ends up doing the same dungeon a few Time , random Q is so bug,

So tell us how are we to compete if we don’t get proper gears or set or runes and the lag that gotten worst now


That lag was here 2 years ago which we made countless of complains and now it’s gone totally insane.

Once again why should we continue supporting blizzard or net ease?

1 Like
73

Sandro the mouth iOS ipad 8th Gen

We downloaded the apps and the lag has gotten worst.lag are everywhere sometime at Elder rift and sometimes at heliquarry raids


T rift gotten worst now,bg same,dungeon same in fact lag is everywhere when we stop and waiting on q we get disconnected for no reasons.ie while on q at bg we get disconnected and get penalized on the timer why? Are we at fault?

Will blizzard or net ease compensate us ?

Rgds

1 Like
74

OK, so just out of Bgs tonight . Just so you know the bugs and issues in the game will effectively kill it. Bgs are worse tonight than I’ve seen them. Its like playing red light , green light that old childhood game. I play as a necro and tonight not only was the lag unreal but something new is popping up. About 50% of the time when activating a skill ,no matter the skill I become frozen in place for about 2 seconds. As you can imagine that about = insta death. Also the lag is EVERYWHERE whether it be Bgs,Vaults,Dungeons, terror rifts it doesn’t seem to matter. I play on the GREED server and this has gotten utterly ridiculous.

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definitely there is something wrong with the game.

76

**DESKTOP PLAYNG

  • Server Name?

Malah - Latin America

  • Which Game Modes were Impacted?

Vault

  • When did you start experiencing the Lag?

45 days ago

  • What is the severity of the Lag?

slow loading, freezing loading screen when entering and exiting the vault. I noticed that it occurs when another party member enters and leaves the vault, map, affecting my map loading.

  • For BGs specifically: Were there any Improvements to Lag in BGs since last night?

never had lag problems in BGs, super fast loading when entering and leaving the map.

77

I am playing on a Japanese server in East Asia. I don’t experience serious lag often, except when connecting to Australian servers in BG. Don’t you think Japan and Australia are too far apart?

78

Hello GhostSignals and welcome, unfortunately the following bug needs to be fixed as soon as possible:

Server: All servers

Mode: Immortal defending the vault, Farming gameplay, build switching

Bug: Queue window opens and asks you if you want to join the fight for defending the vault but not a single player in the group can accept so you need to re-queue and start in the queue as the last one. it happened every single time, there was not a single defending which this bug doesn’t popped up
 this is now a bug which is annoying us since 2 years and not a single bug fix happened.

my opinion: before we think about some new features, we should fix the bugs causing NO FUN at all by playing the current features. The Dungeon in Zoltun for example, the dude who opens the barriers to continue the dungeon just stops sometimes and you have to give up the dungeon and start a new one and its definitely not happening in the first half of the dungeon
 just remove the dude and let the players open the barriers by themself
another bug: im going to change my build and equip another set pieces, after 1 or 2 set pieces my game just crashes and needs to be restarted.

1 Like
79

Server Name? Iceburn tear NA

Which Game Modes were Impacted? everywhere from open world to all of them and especially so much lag in terror rifts.

When did you start experiencing the Lag? From few months ago but mostly after the server merge.

What is the severity of the Lag? When players spawning and some random fps drops and for killing huge amount of monters but for terror rifts it doesn’t matter and it’s always alot of lag but other game modes are better but please also consider the devices and game client technical performance because it’s surly not just the latency and servers.

For BGs specifically: Were there any Improvements to Lag in BGs since last night? I don’t play bg.

1 Like
80
  • Server Name : High Heavens
  • Which Game Modes : Abyssal Verge, Dungeons
  • When did you start experiencing the Lag : Aug 1st.
  • What is the severity of the Lag : intermittent, severe but short in duration (<60s)

Specific severe lag event:

  • Abyssal verge on Aug 3rd around 9:30 AM EST (UTC-5)
  • Would not receive party invite Aug 2nd @ 22:05 EST (UTC -5). Friend had to reconnect
81

Hello! I am from Latvia and play Dark Exile server nearly from beginning. I think I found the game for myself 
but after server merge game have terrible lags and not enjoyable. The majority lags is in the group and we with my friend from Bulgaria tested ( if i just run in castle and he teleport to others destination or do same action i get lags
we cant now even play events like wild brawl and so on ) For my money i wanna good service so please do Your best
because i have left same expectations.

82
  • Server Name? Soulstones
  • Which Game Modes were Impacted? Terror Rifts, Shadow War, Dungeons
  • When did you start experiencing the Lag? After last server merge
  • What is the severity of the Lag? Several button clicks behind when using skills, lasts up to 6 seconds, sometimes multiple times in a row
  • For BGs specifically: Were there any Improvements to Lag in BGs since last night? /N/A
83

‱ Withermoth
‱ every mode which has pvp
‱ i think since server merge, and it’s going bad till this time i play it
‱ i played both on my device pc and phone (gaming specs), when lag goes down suddenly it is hard to run everything almost get my game freezed, and sometimes it make me reconnect to the game, it was very annoying, back to earlier days in diablo immortal (before server merge and big updates) i have no problem at all with same condition
‱ BG i didn’t even touch the event when lags gone bad

84

Server Name:
The Void

  • Which Game Modes were Impacted:
    Everything

    Bg/tower/brawl
    Dungeons
    Walking
    Cant open the chat bar and type


  • When did you start experiencing the Lag?
    Since the update

  • What is the severity of the Lag?
    Very bad. Can barely play

  • For BGs specifically: Were there any Improvements to Lag in BGs since last night?
    No improvements.