Gem Surge Event Points

In addition to a description of the bug you are reporting, please provide:

I am writing to express my dissatisfaction regarding the unfair treatment and inaccuracies in the reward system during the Gem Surge Event in Diablo Immortal. As a loyal player who has invested significant amounts of money into the game, I am extremely disappointed with the errors and inconsistencies that have occurred.

Here are the specific issues:

  1. Inaccurate Reward Points for the Phantom Gallery Event

During the event, I purchased in-game items with real money and used them, but I did not receive the correct amount of reward points. Instead, I received significantly fewer points than what I should have been awarded.

  1. Inaccurate Reward Points for Using Legendary Crests and Eternal Legendary Crests

On January 26, 2025, after receiving an in-game message from Diablo stating that the issue of incorrect reward points had been resolved, I spent a total of 32 Legendary/Eternal Crests to see if they fix the issue. Despite this, the reward points credited to me were still incorrect and lower than expected.

On the day the Gem Surge Event started, I also experienced incorrect point calculations. As compensation, I received a very small number of reward points, which was unfair compared to other players who spent three times less than I did but received twice as many points as compensation in their Inbox.

Additionally, prior to receiving Blizzard’s apology message, I was subjected to inaccurate point calculations for my usage of Legendary and Eternal Crests aswell Litra, resulting in further losses that need to be addressed.

  1. Unfair Compensation Compared to Other Players

Some players received compensation worth 3,000 points despite spending less than €40. In contrast, I spent over three times that amount but received compensation that was 2,300 points less than others. This disparity in treatment is unfair and unjustifiable.

Device Type: Tablet
Device Model: Samsung S9 Ultra
Device Operating System:
Diablo Immortal App Version:

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