since february 12 even though I have rewards (max 5) when exiting through sigil after boss kill the drop is a regular drop (standard items) and not a reward drop (including a charm). The counter stays the same before and after the boss kill run.
In addition to a description of the bug you are reporting, please provide:
Device Type: PC
Device Model: ideapad
Device Operating System: win10
Diablo Immortal App Version: 3.2.3.2648051
Let’s eliminate the obvious first…
On the Vanguard screen, bottom left, where it shows the Limited-attempt Rewards
…do you have that ticked? If not, the runs will not give the charm rewards and will not decrease your 5/5 charges.
(Apologies, can’t show the tickbox as I’ve already done my runs this reset, but it’s the diamond at the right)
I will check that. Never had to do anything special before though 
It’s quite possible you clicked it by mistake as there is no pop up or anything.
Bingo. Nice catch! I don’t know how it got unticked but it’s WAD now. (Working As Designed). I was able to make a run and get the rewards with the box ticked. Maybe the default was ticked before and now the default is unticked. Whom knows? In any case I don’t see why anyone who had rewards left would want to do it unticked. Thank you immensely, issue resolved,
0zymandias (jcb)
It’s for instances of carrying lower levels when you haven’t done your ‘top’. I wish hellq raids had this option as well.
Aha. Yes I can see it being useful in that case. For Helliquary raids it is kind of annoying that you can’t help anyone until your WB raids are done and that would be a nice change. Thanks both, regards.