FH changes to dormant after changing it with a different gem

My frozen heart is turning into a dormant gem whenever i change it with a different gem. i loaded my previous loadout to bring it back from dormant state. Please fix it thanks.

Ps. Already emailed support, i was told to post it here in the forum.

There is no bug here, you are just using the socketed reso gems as power so once the FH was removed it became dormant as not at 100%. You just need to put the remaining power back into it.

Hi! I do not have any socketed gems inside FH.

check that some wereen’t addd by mistake. The armory has been screwing around with them lately

For now, i cannot change my FH with any gems. I tried changing my r5 bsj with any gems, my BSJ didnt turned into dormant. My r10 ET and r10 BG - they have both socketed gems. I didnt use the new gem power upgrading system in my FH.