Even if I press the button to find a match in the battleground, there is no response, which interferes with the play of the game

In addition to a description of the bug you are reporting, please provide:

Device Type: iOS
Device Model: 15 pro
Device Operating System: iOS
Diablo Immortal App Version: the latest in Japanese server

Even if I press the button to find a match in the battleground, it doesn’t response. I have tried the reinstall. But it does not work. I think that I am locked out from the system. Please release the lock from the system side. Your support is highly appreciated