Error 401 “Unable to load items” when opening the in-game store

Bug Report
1

In addition to a description of the bug you are reporting, please provide:

Device Type: Smartphone
Device Model: Samsug s23 ultra
Device Operating System: android 14
Diablo Immortal App Version: 3.1.2.0

Hello. In the mobile client of the game I get an error 401 “Unable to load items” when opening the in-game store. Repairing the game client did not help. Please help me solve this problem.

2

Did you get a solution? I have same problem since a couple weeks now

3

Hello. No, i didn’t. I tried deleting the cache and game data, repairing the game, re-login, but it didn’t help.

4

Hi all, I have the same as well, trying everything but can not buy anthing. This had been weeks and I am feeling this game is low quality

5

A complete reinstall of the game helped me