Did a full iben fahds sanctum run. Opened all chests, picked up all shards. However, none where added to inventory

Bug Report
1

In addition to a description of the bug you are reporting, please provide:

Device Type: mobile
Device Model: galaxy s23 ultra
Device Operating System: android
Diablo Immortal App Version:

2

Hi have same problem on iphone 15 pro i opened all Fah’s Sanctum chest for aspirant keys and have there bug…bug not open last chest on map but in real opened all and nothing get as last gem in circle. Thx for repair all keys are away and last gem dont get.

3

This is NOT a bug. The gem has a 1% chance to drop per chest opened. It doesn’t matter how many are done.

Until you get this it is recommended to open chests in the first room until it drops. After which you can save for full runs.