So here i am posting again to the same issue since no replies that benifited or fixed the issue , after going back and forth with the support ticket no solution have been found yet so the issue there is that i cannot get into the game at all so i launch the game click to play i get connecting then it goes back to click to play over and over again i tried every solution there is on the support site even some reddit solutions but nothing worked at all , what i think this is a server side issue or an account issue that can be fixed from bliz support since i tried to play the game on other computers and mobile devices and on my account i face the same issue but on other accounts i can play without any issues.
If someone wants to see the issue on a video i posted one on diablo immortal discord under the bug-report-pc channel with the name of Narfury
thank you and i hope this gets fixed as soon as possible