Compensation -2 reward didnt received on main chat but received in alt

Technical Support
1

Hi Support,

I received the Gem Surge compensation (-2 reward) on my alt account (spent minimal orbs on that character), but I didn’t receive it on my main account.

Please resolve this issue.

Thank you

1 Like
2

Hi there support team, me too in my account I didn’t receive the mail message of the “Gem Surge Compensation 2” in my alter character.
I send a ticket, so the support team sent me to this theme.
How i can claim that rewards in my alter character ?

3

Any resolution for our problem ?
I am expecting for this…

4

Hey support team, what’s happened?
We don’t have resolution to our problem…