In addition to a description of the bug you are reporting, please provide:
Device Type: iPad
Device Model: all models
Device Operating System:18.5
Diablo Immortal App Version: all versions
None of the eternal orbs purchased and spent in the auction house are counting towards progress in the Colossal Engine event. The event rules stipulate that ALL ETERNAL ORBS spent during the event count towards earning titanic thrum. It doesn’t exclude orbs spent in the auction house, but none of the orbs spent there have counted, leaving hundreds of dollars unaccounted for.
It also doesn’t count orbs spent to purchase eternal crests. It only seems to count the eternal crests spent in the eternal rift. This is a huge gap and one that has likely resulted in thousands, if not millions of dollars, for the entire customer base, being overspent in the game.
In game support has confirmed my reading of the rules, but said they couldn’t help because it’s a bug and needed to be reported here (which they refused to do on my behalf). At least in my case, I’ve spent significantly more eternal orbs than needed to complete the event, but because I’ve spent them mostly in the auction house, I only have around 2500 of the max 9000. That’s hundreds of dollars for me personally. What can we do to address this?