In addition to a description of the bug you are reporting, please provide:
Hello there, I was trying to change my build yesterday and I replaced few 5 star gems, soon as I swapped my gems every gem I took off became “grey” like I’ve tried to take gem power from this gems, which I have not.
Now all my gems are unactive (grey) and there is no gem power…
Device Type:PC
Device Model:
Device Operating System:Windows 11
Diablo Immortal App Version: 4.0.1.2991550
You probably had done progressive upgrades to those gems while they had extra resonance gems inserted. If you did, the upgrades took gem power from those resonance gems. If you remove them later from the awakened item they were being used in, the extra resonance becomes unavailable, the extra gems are removed (they should be in your inventory), so they lose that gem power and become dormant.
You would need to either insert them again in an awakened item and add the extra resonance gems back, or extract/consume the resonance gems to get the missing gem power.
Nope, haven’t done any of that, and just finded out that gem power needed to awake this gems is different than yesterday.