Can't pick up loot at boss kill

Bug Report
1

In addition to a description of the bug you are reporting, please provide:

Device Type: computer
Device Model: custom
Device Operating System: windows 10 64 Bit
Diablo Immortal App Version: most recent

2

Can you add a lot more info? Do you have a pet active. Are your pickup settings all on. Is this a repeated issue or could it have been due to a lag spike.