Can't get stones for horadic system

In addition to a description of the bug you are reporting, please provide:

Device Type: Smartphone
Device Model: Samsung Galaxy S23 Ultra
Device Operating System: Android Version 14
Diablo Immortal App Version: 2.3.1.1978181.1936648.2009618.E.222.D.ADRENO™ 740

I have since September last year the Problem, that i cant get the last 2 stones for the horadic sytsem. One of them is aquired by killing the Hydra and the other one killing the ancient nightmare. I am Paragon +1200 and still dont have both stones. All other people are saying, that they got it from the first kill. I killed both countless times and still dont get the stones. I even deinstalled the game and hoped it would be fixed. After that i clicked on the repair button, but nothing changed. So yeah. I dont know what to do anymore. I dont want to give up on that char and create a new one. I mean if i would be around some low level and if i hadnt spend some money, of course. Support couldnt help me. So here i am.

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Hello !
I have exactly the same problem !
I killed twice the Hydra today and I haven’t receive the stone.
Hydra’s kill is correctly checked in the codex … but no stone …
In the Ibed Fahd Sanctum I can’t activate it (so I’m sure I don’t have).
No one to answer for one month ? What is the Blizzard team doing ?

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Two screenshots to be more clear …
(not allowed to include image or link in the post :-/ so copy-paste the links and suppress the space character before “com”)

First, Hydra succes is achieved according to the codex :
image.noelshack. com/fichiers/2024/19/4/1715258737-diablo-immortal-bug-hydre-1-2.jpg

Two, despite that, not possible to activate the corresponding stone in the Sanctum !
image.noelshack. com/fichiers/2024/19/4/1715258740-diablo-immortal-bug-hydre-2-2.jpg

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Please don’t mangle URLs…

Which would result in…
https://image.noelshack.com/fichiers/2024/19/4/1715258737-diablo-immortal-bug-hydre-1-2.jpg
https://image.noelshack.com/fichiers/2024/19/4/1715258740-diablo-immortal-bug-hydre-2-2.jpg

Having said that, embedding these for you…

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