Cannot purchase Platinum for Eternal Orbs

I have purchased 3 x 15.000 (12.000+3.000) Eternal Orbs via the online Shop of the Battlenet Launcher on sunday 06/2/2024 06:55 p.m. CET. After purchasing Platinum ingame for at least 2 of the Packages I am not able to purchase any more Platinum but instead getting a message “You are currently unable to purchase Platinum because of unusual activity”. The purchase is correctly shown in my PayPal balance, an I received all Eternal Orbs ingame.
I already contacted the Diablo Immortal Support and postet a ticket, the reply was that I should post the topic here in this forum, since they are unable to help me. I still cannot purchase Platinum till this very moment but Blizzard has been paid fully.

If this is any kind of new security lock or what so ever, please unlock my account so I can trade in the market of Diablo Immortal.

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I also get the same error after purchasing two bundles via PayPal

Update: waiting 2 hours or so solved it

same issue faced… why penalise legit players.

Diablo Immortal is a joke. I just spent $200 on 15,000 orbs. It is saying I cannot purchase platinum now because of unusual activity. There is no unusual activity. I have spent thousands of dollars on this game. It will let me buy eternal legendary crests, but not platinum. This is ridiculous. Is there any way to get this corrected? I’ll just do a chargeback if necessary and never spend a dollar again on this game. I know they’ll just give me a negative 15,000 orb balance after I do the chargeback. They’re the only ones losing in this situation. I’ll end up saving a large amount of money by stopping spending any more money on this game and they’ll be out all the money I would have spent. If anyone knows of a way to fix this before I go scorched earth, I would appreciate the input.

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Same here has this been resolved for you?

I am having this issue right now as well apparently no one has a fix for it. It has been almost 24 hours since I purchased mine. And still can buy or spend what I have in platinum

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It only seems to happen with orbs I buy on the battle.net site. When I purchase them in-game, I’m able to purchase platinum. What a joke. The one place where you get more orbs for your money and they handicap it. Might as well buy orbs or platinum through Susan.

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Has anybody received or found any solution to this?, or it os just a matter or waiting?

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I had the same experience. I made all my purchases through iOS. Then, I decided to try buying 15,000 Eternal Orbs through the Battle.net online shop. Now, I can’t spend my platinum or spheres, and I’m unable to use the auction. The support rep didn’t even read my message and just told me to contact the Apple support, even though the issue is clearly because I purchased Eternal Orbs directly from Blizzard.

Did you ever get to purchase your platinum?

I got the same error yesterday but this morning I noticed it said pending payment and just now I am finally able to purchase platinum with my orbs

Ive gotten this same message today for the very first time. This is Bullcrap!!! Especially when im someone that doesnt afk farmor havent done any of the sketchy gem duplicate bugs in game. Hope this gets resolved. Luckily i dont have alot of orbs or gems at the moment ingame. And itll stay that way till my acct is fully unlocked.

Same here. If they do not unlock this totally stupid and unwarranted block, I will go full scorched earth. I do not need to spend hundreds of dollars on a freaking game and running into this problem is waking me up to that fact. When they make it easy to spend my money I fall easily into the temptations but running into this makes me pause long enough to question what I am doing in the first place. What else can I spend my money on that won’t lock up said funds after performing a completely legitimate transaction? If using PayPal through the battle.net store is what triggers this stupidity, then WHY EVEN ALLOW IT IN THE FIRST PLACE??? I have spent well over $1000 on this game through the Play Store on my phone but the very first time I used my PayPal account on their battle.net store, this happened…what the actual fuq!? THIS will never happen again. Thank you, Blizzard. You are doing all of us a favor. This is like Walmart or Walgreens or whoever that locks up their merchandise to keep out shoplifters. It penalizes regular honest people for a small group of people’s actions. Every time I run into something locked up like deodorant, cologne, or freaking Freon I REFUSE to buy that junk. I will not buy their crap and give them any reason to validate their disgusting behavior. Shame on you, Blizzard. You make yourself into a joke when you behave in such a foolish way. And by the way, I only intended to write 2 sentences but the more I thought about it, the more it made me angrier.

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What it is, is there are now (u gotta figure its been a couple years now) THOUSANDS of people all over the world in ALLLLL the different cou tries this titles been launched within using stolen debit & credit card numbers, stolen passwords for payment methods like PayPal & the like, and even stolen devices so people can penetrate through someones passkey, authenticator (Blizz OR 3rd party such as Google or Microsoft, all 3 of wich i hse personally) or 2-F.A. (such as text on a mobile # or email to a Yahoo or GMail address as an ex…). This is just for starters. Threat actors all over the workd, even right here in my country piece of trash crum-bum USA, are going HARD as F tryna take as much from Blizz. Actv. & all oters just like them (like Nvidias GeForce cloud gaming app or Steam, both highly regarded as 2 of the best there is, both in quality & in regards to security). I mean idk how successful these crums are against someone like Nvidia, who offer everting from AI integrated software for a vast array if different things in use globally, all the way over to gaming, up to some of the greatest networking tools ever conceived by the human mind, all the way down to some of the absolute best HARDWARE that as ever been buikt for MANY different applications, all of which do include cybersecurity btw. They even have cybersecurity CLASSES ALONG SIDE THEIR software engineering, game development, or AI powered tool creation classes, all of which can be accesed by simply starting from their original (main) domain or application. And, oh yeah, even THEYVE HAD D DoS attacks against them that were successful in completely interrupting services offered by them for a time. Guys look, i know its rough i have to use the Battle.net website or app exclusively because Google shut down my GPay for a misunderstanding between my 5 y.o. son making purchases of Robux or some $41t on my dads credit card that was on my account from something from years before lol (long story). If u want it to go right through use a credit card specifically. Idk why, but ive tried my Wells Farg, Santander, Chime, Paypal deb, PayPal linked account, Venmo, Cashapp, and even the T-Mobile $ deb card & Samsung $ by SoFi. They ALLLLLL had anywere from 18 hours to almost 36 hold! Unreal i know, but my Capital One credit & PayPay credit (not the Chime credit buikder though, which is linked to the debit) went through instantly on Orb purchases and on bundles (even the $200 ones). Theres now actual cybersecurity firms, some of the best on earth, being hacked into just so these russians or whoever can say that they did & akways will be able to. I mean its almost partially (potentially) a somewhat silver lining kind of situation, as it does keep the potential for some of these fools who would otherwise be running scams or schemes of their own, corporate corruption & greed. Remember? MUCH stranger things have happened now at this point. Thats near commonplace on this dook hole rock. In my humble little opinion, Blizz is relatively speaking, ABSOLUTELY FUGIN KILLIN IT! They just had a massive D DoS attack, people didnt even know about it til it was over (except like china and australia lol, i think). I was playing when it happened, didnt notice a thing. Thats gangsta! Oh, and after google gave me dook cause theyre wanna be social justice warrior heroes who are really nothing more than a monopolized monopoly in a sorta “whos gonna watch the watchmen” type of have us all by the balz situation, they let me use Battle.net balance even though i got the game on the playstore (which goog tries HARD 2 actively prevent). Not sure if everyone can do that, but i had a negative orb balance & could basically no longer play (couldnt join party, no heliquary, no market or rifts). I messaged Blizz & than i tried it & worked. I had just started this game in january and was 60 by february and 600 by march. Now im almost 800 & man it would’ve been such a shame. Im in the #1 Dark Clan on Lysander server already now, and were gon take the Immortals place after we smash em all up lol hoprfully. I just started! I still dont even fully understand the familiar system lol! Considering everyting Blizz Activision is up against now & all the way back into the past to the moment of their inception, theyve done remarkably well at maintaining their security at the end of the day, where soooo many have not. Theve done EXCEEDINGLY well at retaining the quality of teir software products, and even teir reputation. Ill never forget what that little nerd said at Blizzcon after they announced D.Immortal. Look at all te absolutely obsurd & clearly unhinged types of opinions bei g trown at some of the greatest star wars stories ever told as well. ANDOR! CAPTAIN ANDOR IS A GOT dang galaxy wide hero if there EVER was one! And when Marvaas holorecorded speech played at her funeral i shidded & cried idgaf i wont lie to yall. SUCH A GOOD SHOW. AND THIS SUCH A GOOD GAME. This is just like that. Its awesome content, wait a day or use a credit card, and please. When all can stave off Anonymous’ best hackers from all over the earth, and when all can engineer & design than develope, edit & produce a Title such as W.o.W. warcraft2, Diablo 2!!! Or mothaF’in Immortal, than cone back & judge w/ such harshness & bellittle over nuances between waiting a day to be free as a bird, or getting ur insta t gratification whike being hooked to the mother teet of Goog & GPay. We’d be better off w/ “Lougle” (ever see HotTub Time Machine lol)

is it fixed? im the same bug here for 1 month

hello there, did they fixed that problem for u? cuz i have same problem -.-

not yet ! 1 month already and nothing, even the tickets can help, all generic answers