Bug reports appear to simply be ignored

[Quetzorian-2308]

I’m sure can’t be the only player to have raised several bugs with useful reproducible steps over the past three years and found that none of them has been acknowledged or resolved.

As a game that is earning substantial income from the users, it would be nice to have some form of reply when we take (waste?) the time to log bugs.

Perhaps the bug could be categorised as High, Medium or Low priority and the ticket closed if the bug is deemed not worth fixing?

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It would also be useful if there was a method for adding screenshots to illustrate a bug…

Not everyone posting on a forum is a hacker or trying to upload inappropriate images or malware.

e.g. Couldn’t we upload the images but let these be reviewed by a moderator before displaying them on the site?

[GarnMcGaughn-1559]

Surprisingly posting links is possible and it’s been shared how to do so countless times.

[ How To ] Posting URLs if you do not have Trust Level 3 privileges

How to post links in the forums without Trust Level 3 Blizzard’s forums operate on back-end software called Discourse. What you are / are not allowed to post is determined by your Trust Level. Trust Level is increased by making threads / posts, reading threads / posts, liking posts, number of days visiting the forums. Without Trust Level 3 posters cannot post clickable hyperlinks (to non-Blizzard domains) or embed pictures. For non-TL3 posters, in order to post hyperlinks follow this procedure…

Unfortunately changing posting permissions isn’t possible without replacing the entire forum back end.

On the topic of replies. This has been a long standing issue and complaint and Ghost has recently acknowledged it and stated that he will attempt to check in more often. But he is also only 1 person.

DIABLO IMMORTAL is pay-to-win owing to ETERNAL ORBS

Hey OP, First, I want to say that I understand your frustration, but what needs to be kept in mind is that this is a F2P game, and players that choose to spend are needed to keep the game running, and to be frank, those players should have some sort of advantage or value, because that’s what keeps the game running. I know that this comes up often, but I’m making an effort to close down more of the less constructive conversations in the forums moving forward, and will be closing this thread now…

[GhostSignals]

Hey there,

I understand the request, but it’s unfortunately not one that I am prepared or currently able to take on.

We make every effort to read and report every Bug that is posted. Whether that is here, on Reddit, or anywhere else that it might come up.

We don’t always reply, and will usually only reply if we need more information or if we have a quick fix that we can let people know about.

Often times, this isn’t me or a member of the Community team, but somebody from our QA team or even a Designer.

So you can rest assured that even if we’re not responding to posts, they are being read.

[GarnMcGaughn-1559]

Hey Ghost, question, there is a ‘solved’ list for each person which is never used. Is this something that us as users have access to or is it only admin side? Just thinking if basic posts can be marked as solved it could possible clean up a lot visually.

[Meteorblade-2266]

@GarnMcGaughn-1559

there is a ‘solved’ list for each person which is never used

It’s used, but it’s incredibly rare as it’s limited to just one sub-forum…

If someone makes a post in the Technical Support sub-forum, and someone makes a reply (with a fix / workaround) then the original poster can mark that reply as the Solution. That’s what gives you the solved count. The number of solutions a player has provided does not factor into their Trust Level.

[GarnMcGaughn-1559]

Yeah wasn’t thinking in terms of trust level, more way to clean up old bug posts but that makes sense what it’s for.

[SasquatchPL-2303]

I’m glad that you reassured us. Seriously, it means a lot to me - after all, we also take time to describe a bug properly.

Since we’re on the topic, I have a few thoughts:

1. Can we please have a copy button next to the current game version info on the start menu?

2. It would be really nice if there was some kind of system that informs us when a bug is reported. It could be a short reply (at least on the forum), but since you might not have time, maybe it would be easier to have a public list of bugs acknowledged by the Dev team? It’s just a dream, I know.

BTW, may I ask you to pass this little thingy :-p: Summoning golem while riding crypt charger

It’s the second post on the topic and still nothing, a few weeks have passed

[Heinous-11500]

When will players regain what yhey lost in the druid event? Lossing 1/3 of my resonance really feels bad the lost gempower is devastating! Please help.

[Deverik-1560]

I heard people are going to be compensated for that. That very well may be what the upcoming patch is about. Perhaps fixing druid essences that simply do not work.

[GarnMcGaughn-1559]

No people should have gotten their items by now. If not you’ve been asked to place your server and UUID on this post.

Missing Items after Druid Trial Event [UPDATED July 9 @ 9:30AM PT]

Hey All, This should have been completed by now, I am seeing that there are a few folks reporting that they have not received their gear back. If you have not already, please post your UID and server information so I can report it to the team for data collection and investigation.